U.S. consumers are increasingly turning to digital technology to place food orders. A recent study found online food delivery orders increased nearly 15 percent since...
Facial recognition tech could give the old restaurant axiom “service with a smile” a whole new meaning, by allowing customers to reorder meals with just...
Technology offers the benefit of helping QSRs leverage knowledge about their customers’ preferences into stickier relationships. As voice ordering, inventory management and self-service kiosks are...
With this week’s Nordstrom Local debut in New York City and Starbucks’ plans for pick-up only cafes, it’s a new age for inventory-free retail. The...
Back in the day fast food and other QSR operations were not exactly known as centers of cutting-edge technology. Now QSR operations are getting smart,...
To help meet customer expectations in the digital age, retailers have to know who their shoppers are and what they want. While eTailers already have...
When Bell and Howell (BH) first examined how it could compete in the automated, self-service delivery kiosk and locker space a few years ago, it was because two things...
Matt Redwood, head of self-service at Diebold Nixdorf, contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Self-checkout has been around for 15 years...
When it comes to the customer experience, Denise Leleux looks through multiple lenses. The former Tesla executive, who AvidXchange recently hired as its senior vice...