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United CEO Says Airline Industry Short on People, Planes and Planning
United CEO Says Airline Industry Short on People, Planes and Planning
January 18, 2023  |  Transportation

Despite a better-than-expected year-end 2022 performance, United Airlines sees structural changes to the industry remaking air travel. On its fourth-quarter 2022 earnings call Wednesday (Jan....

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Consumers’ Inflation Perception and Government Data Are Miles Apart
Consumers’ Inflation Perception and Government Data Are Miles Apart
January 18, 2023  |  Economy

When it comes to inflation, consumers may be a more accurate barometer than government statistics. In a series of studies, PYMNTS has consistently found disagreement...

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CFPB’s Fee Focus May Reshape $626B Remittance Payments Industry
CFPB’s Fee Focus May Reshape $626B Remittance Payments Industry
January 17, 2023  |  Legal & Regulation

With a focus on fees, the Consumer Financial Protection Bureau (CFPB) may reshape cross-border payments, specifically the hundreds of billions of dollars in remittances that...

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Can Super Apps Provide the Omnichannel Grease Retail Industry Needs?
Can Super Apps Provide the Omnichannel Grease Retail Industry Needs?
January 17, 2023  |  Retail

All-in-one super apps represent a major step in frictionless retail and payment experiences, with appeal among high-spending age groups. The idea of a single app...

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Amazon, Big Retail Rethink Cross-Selling to Get Grocery Buyers In-Store
Amazon, Big Retail Rethink Cross-Selling to Get Grocery Buyers In-Store
January 16, 2023  |  Retail

As shoppers shift their food spending to grocery, retailers are diversifying to win these customers. eCommerce giant Amazon, for one, is leveraging the breadth of...

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Digital Platforms Transform How Consumers Choose, Buy Life Insurance
Digital Platforms Transform How Consumers Choose, Buy Life Insurance
January 16, 2023  |  Insurance

The connected economy will refashion the middleman’s role across verticals, and life insurance is no exception. TransUnion noted in a research report that about 4...

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‘Zillennials’ With Steady Income, Few Bills Are Prime Retail Opportunity
‘Zillennials’ With Steady Income, Few Bills Are Prime Retail Opportunity
January 16, 2023  |  Retail

With steady income and limited expenses, so-called “zillennials” are becoming a retail spending force and favorite. Sandwiched between “millennials” and “Generation Zs,” this micro-demographic born...

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JPMorgan Braces for Recession as Credit Loss Provisions Jump 49%
JPMorgan Braces for Recession as Credit Loss Provisions Jump 49%
January 13, 2023  |  Earnings

For America’s biggest bank, the recession’s the base case, and credit losses loom. J.P. Morgan reported fourth-quarter results Friday (Jan. 13) that show caution about...

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Japan Outpaces Other Countries With 20% Spike in Digital Wallet Adoption
Japan Outpaces Other Countries With 20% Spike in Digital Wallet Adoption
January 13, 2023  |  Connected Economy

There’s a kind of World Cup of digital transformation playing out right now. PYMNTS ongoing ConnectedEconomy™ Index research into digital transformation trends across 11 countries...

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