Klarna/page/8 news and trends

Klarna Says AI Tools Reduced Operating Expenses 11% in Q1

May 30, 2024
As CFPB Targets BNPL Firms, Some Consumer ‘Protections’ Are Already in Place
BNPL // May 22, 2024

The Consumer Financial Protection Bureau — with the wind of the recent Supreme Court ruling at the agency’s back — has returned to rule-making. This time around, buy now, pay later (BNPL) firms are in the Bureau’s sights — but could it be a case...

CFPB Says BNPL Must Provide Consumer Protections Offered by Credit Cards
CFPB // May 22, 2024

The Consumer Financial Protection Bureau (CFPB) ruled Wednesday (May 22) that buy now, pay later (BNPL) vendors are credit card providers and must provide some key legal protections and rights delivered by conventional credit cards. That includes, for example, the consumer’s right to dispute charges...

Klarna and Nets Team on BNPL for Nordic eCommerce Merchants
Buy Now Pay Later // May 15, 2024

Buy now, pay later (BNPL) firm Klarna and payments service provider Nets partnered to bring more payment options to merchant clients in Sweden, Norway and Denmark. Through the collaboration, eCommerce merchants can offer their customers BNPL and installment payments without having to perform multiple technical integrations, according to a Wednesday (May 15)...

Klarna Reports Internal AI Assistant Answers 2,000 Employee Questions Daily
Artificial Intelligence // May 14, 2024

Klarna reported that over 87% of its employees across the company are now using generative artificial intelligence in their daily work. The global payments network and shopping assistant also said that its internal AI assistant, Kiki, is answering 2,000 employee questions per day and has responded to more than...

Interviews & Exclusives
Affirm, Afterpay Cut Rewards Programs as BNPL Firms Try New Loyalty Models

February 06, 2024
As buy now, pay later (BNPL) companies tinker with different methods to drive long-term engagement, Affirm and Afterpay are rethinking their loyalty strategies. On Monday (Feb. 5), Affirm shut down its rewards program, which offered points per BNPL purchase that could be redeemed for $5 or $10 off loans at select merchants. The FinTech company […]

Amazon and Walmart Square Off Over Buy Now, Pay Later

November 03, 2023
This week, Walmart Canada introduced a new offering, allowing its customers to opt for an interest-free buy now, pay later (BNPL) payment method, which is powered by Klarna. Shoppers visiting...

Macy’s and Claire’s Invest in Turning Virtual Experiences Into Real-World Gains

October 19, 2023
Brands are realizing the significance of crafting captivating digital experiences to engage their customers. The need is self-evident, requiring little persuasion for brands to invest. However, as brands embrace this...

Luxury Shoppers Are Slow to Convert but Demand Digital Innovation

September 05, 2023
Luxury retailers have established a reputation for their exclusive and upscale offerings, catering to a limited clientele characterized by discerning preferences and substantial financial resources. Their primary emphasis on premium...

Quick Reads
Klarna Says AI Tools Reduced Operating Expenses 11% in Q1

May 30, 2024
Klarna reported Thursday (May 30) that it achieved both accelerated revenue growth and lower operating expenses during the first quarter, with the latter driven by its deployment of artificial intelligence (AI) tools. The company saw a 29% increase in total revenue in the first quarter, up from the 13% rise it saw in the same […]

CFPB Says BNPL Must Provide Consumer Protections Offered by Credit Cards

May 22, 2024
The Consumer Financial Protection Bureau (CFPB) ruled Wednesday (May 22) that buy now, pay later (BNPL) vendors are credit card providers and must provide some key legal protections and rights...

Klarna and Nets Team on BNPL for Nordic eCommerce Merchants

May 15, 2024
Buy now, pay later (BNPL) firm Klarna and payments service provider Nets partnered to bring more payment options to merchant clients in Sweden, Norway and Denmark. Through the collaboration, eCommerce merchants can offer their customers BNPL and...

Klarna Reports Internal AI Assistant Answers 2,000 Employee Questions Daily

May 14, 2024
Klarna reported that over 87% of its employees across the company are now using generative artificial intelligence in their daily work. The global payments network and shopping assistant also said that its internal AI...