For decades, brick-and-mortar stores, loyalty programs and flashy eCommerce sites were sufficient to engage consumers. However, for rising generations like Generation Z (born between 1997 and 2012) and Generation Alpha (born in 2013 and beyond), traditional models no longer resonate. These digital natives are not...
Lori’s Gifts, one of the nation’s largest operators of hospital gift shops, rolled out fully automated, checkout-free stores as the next step of its expansion into the healthcare retail market. Called GO Market by Lori’s, these gift shops will open in small hospitals where a...
Self-service commerce company Cantaloupe is debuting new products designed to promote frictionless retail. Among the firm’s new offerings announced Monday (May 5) is the Smart Aisle, which Cantaloupe describes as a “24/7 frictionless retail experience” that — in lieu of a human worker — uses 3D cameras, artificial intelligence...
The pressures facing retailers were in place long before tariffs and the specter of rising inflation dominated headlines. They’ve been dealing with theft (also known as shrinkage) and the changing expectations of consumers. Consumers need 24/7 convenience when it comes to commerce, born from the...
June 12, 2025
Early stumbles in self-checkout are giving way to a new era of self-service commerce powered by artificial intelligence and the Internet of Things, reshaping retail and unlocking new opportunities for businesses. The PYMNTS Intelligence report “Commerce Transformed: How AI and IoT Are Rebooting Self-Service Retail,” a collaboration with Cantaloupe, found that consumer demand for frictionless, […]
June 02, 2025
For decades, brick-and-mortar stores, loyalty programs and flashy eCommerce sites were sufficient to engage consumers. However, for rising generations like Generation Z (born between 1997 and 2012) and Generation Alpha...
April 14, 2025
The pressures facing retailers were in place long before tariffs and the specter of rising inflation dominated headlines. They’ve been dealing with theft (also known as shrinkage) and the changing...
July 31, 2024
As Amazon looks to license its Just Walk Out checkout system to more stores, the eCommerce giant is upgrading the artificial intelligence model to improve accuracy. The company announced in...
May 05, 2025
Self-service commerce company Cantaloupe is debuting new products designed to promote frictionless retail. Among the firm’s new offerings announced Monday (May 5) is the Smart Aisle, which Cantaloupe describes as a “24/7 frictionless retail experience” that — in lieu of a human worker — uses 3D cameras, artificial intelligence (AI) and weighted shelf technology to analyze motion and track […]
December 10, 2024
Self-service commerce technology provider Cantaloupe rolled out its new Smart Stores. These stores offer a 24/7 self-service solution for retailers, residential buildings, fitness centers and hotel pantries, according to a...
September 11, 2024
McDonald’s is reportedly launching a series of digital ordering stations that provide cashierless checkout options. These stations — rolling out at a handful of the fast-food giant’s restaurants — will...
May 23, 2024
365 Retail Markets has acquired Impulsify, saying the move will pave the way for 365 to supply more self-service retail experiences. The acquisition adds Impulsify’s self-service retail outlets for hotel chains and...
