Consumer Insights

Consumer Insights
High-Income Consumers Reduce Their Nice-to-Haves as the Economy Slows
May 21, 2023

Affluent paycheck-to-paycheck earners curb, but don’t completely cut, spending across categories when faced with budget concerns.  As consumers across demographics continue to stretch budgets to account for rising costs, higher-income earners are no different, feeling the economic screws tightening around them. As most recently illustrated...

Consumer Insights
Nearly Three-Quarters of Cardholders Negatively View Retailers and Restaurants That Add a Credit Card Surcharge
May 19, 2023

Consumers have long ignored or simply lived with merchant surcharges, but that’s changing as bills and statements undergo intense scrutiny in the current economic crisis, bringing about questions as to when surcharge prompts could start eating away at loyalty. This is analyzed in the report...

Banking
Yellen Reportedly Says Banking Industry May Need More Mergers
May 19, 2023

There may be more bank mergers on the way. Treasury Secretary Janet Yellen told bank executives Thursday (May 18) that the industry may need more mergers, CNN reported Friday (May 19), citing unnamed sources. The report noted that the Treasury Department’s readout of the meeting, which included board members of...

Consumer Insights
Retail Spending’s Headline Rebound Masks Pullback on Discretionary Items
May 16, 2023

The retail data released Tuesday (May 16) by the Commerce Department shows a reversal in consumer spending after two months of declines. But one headline does not a rebound make. And the more deeply one dives into the data, the more apparent it is that...

Consumer Insights
Consumers Pare Spending on Grocery and Retail Even as Inflation Slows
May 10, 2023

Inflation is slowing, but April’s data showed the damage has been done to consumers’ wallets. The Bureau of Labor Statistics found that the Consumer Price Index was up 0.4% in April. It increased 0.1% in March. In terms of food eaten at home, the prices...

Consumer Insights
More Than Half of Consumers Skip the Snack Food Aisle to Lower Grocery Bills
May 09, 2023

As food prices continue to rise, consumers are doing everything in their power to save where they can, challenging grocers to find new ways to retain their loyalty. By the Numbers For the latest edition of PYMNTS’ Consumer Inflation Sentiment series, “Consumer Inflation Sentiment Report:...

Consumer Insights
69% of Consumers Lower Retail Spend as 36% of Grocery Shoppers Buy Cheaper Brands
May 09, 2023

From retail items to groceries, the inflation monster has consumers looking for any lower-priced port in the storm, and that means finding merchants with pricing to match the purse. This becomes clear in the PYMNTS report “Consumer Inflation Sentiment: The False Appeal of Deal-Chasing Consumers,”...

Consumer Insights
Restaurants Benefit From Continued Demand for Luxuries Amid Inflation
May 02, 2023

Even as consumers strain under inflation, they continue to spring for luxuries, to restaurants’ benefit. By the Numbers Consumers without a financial safety net are splurging on things they do not strictly need, according to data from the latest edition of PYMNTS’ New Reality Check...

Consumer Insights
Drained Savings Push 21% of Paycheck-to-Paycheck Consumers Into Financial Distress
May 02, 2023

Consumers are drifting deeper into financial uncertainty while scrambling to cover costs. There seemed to be little cause for concern about consumers’ ability to spend and save after having built up reserves during the pandemic, as Fed-released numbers in October revealed that U.S. households held...