Consumer Insights

Consumer Insights
Digital Freelancers Find More Work and New Pressure on Pay
September 25, 2026

AI can produce a first draft. Someone still has to make the finished work worth paying for. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

Consumer Insights
5 Ways Millennials’ Cash-Flow Habits Are Shaping Payments
September 24, 2026

Millennials’ financial lives are shaping how they receive, spend and manage money, creating new opportunities for payment providers to make transactions faster and more useful. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Consumer Insights
For Labor Economy Workers, Sick Days Quickly Become Spending Cuts
September 10, 2026

For roughly 60 million workers in the United States, getting sick is not only a health event. It can be an income event, and, soon afterward, a spending event. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Consumer Insights
43% of Consumers See Digital Wallets in Their AI Shopping Future
September 10, 2026

A full shopping cart looks promising until the shopper can’t find a way to pay. The merchant has done the hard work of winning their interest, only to lose the sale at checkout. Digital wallet payment preferences can play a major role in whether shoppers...

Consumer Insights
Depleted Savings Weigh on Consumer Spending Outlook
September 08, 2026

Savings are becoming a dividing line in household finances, separating consumers who can absorb an expensive surprise from those pushed into financial difficulty by it. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Consumer Insights
72% of UAE Shoppers Used AI for Their Latest Purchase
September 03, 2026

The UAE shopper has little patience for yesterday’s checkout. A phone can serve as a storefront, research assistant and wallet before a merchant’s website has time to prompt, “add to cart.” AI is now joining that toolkit, giving consumers new ways to find products, compare...

Consumer Insights
Calling Out Sick Costs Labor Economy Workers More
August 28, 2026

A sick day may last 24 hours. The financial effects can stay much longer. For millions of workers, one missed shift can reduce the next paycheck and force a fast change in household spending. Get the Full Story Complete the form to unlock this article...

Consumer Insights
Payment Choice Helps Decide Where Nearly Two-Thirds of US Shoppers Buy
August 24, 2026

A merchant can win the product search, the price comparison and the trip to checkout, only to discover that how a customer wants to pay can still influence where the purchase ultimately happens. Get the Full Story Complete the form to unlock this article and...

Consumer Insights
45% Rise in Mobile Price Checks Shows Changes in Store Shopping
August 20, 2026

America’s phone-carrying shopper is becoming less of a bargain hunter and more of an in-aisle decision maker. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...