Consumer Insights

Consumer Insights
Inflation Boosts Restaurant Pickup Adoption for QSR Customers
February 28, 2023

As food prices remain elevated, PYMNTS research shows fast food fans are switching to pickup. The Context Quick-service restaurants (QSRs) are seeing their customers opt more for these channels and cut back on delivery in the face of rising price concerns. Domino’s Pizza’s, for instance,...

Consumer Insights
Cash-Strapped Consumers Bear the Brunt of Grocery Price Inflation
February 21, 2023

PYMNTS research finds grocery inflation is felt most acutely by those who already struggle financially. The Context Inflation is affecting grocery shoppers of all income brackets and financial lifestyles. For instance, the United States’ largest grocer, Walmart, shared Tuesday (Feb. 21) on its fourth-quarter earnings...

Consumer Insights
Hotel Chains Predict a Busy 2023 Despite Rising Prices
February 19, 2023

America’s hoteliers are projecting a busy year despite rising prices for travel and dining. That’s according to a Sunday (Feb. 19) report by The Wall Street Journal, citing recent comments from hotel chain executives. “It is abundantly clear that people love to travel,” Marriott CEO...

Consumer Insights
Nearly a Third of Consumer Electronics Are Bought Online
February 17, 2023

We’re going online, more often, to buy the electronic gadgets that keep us online. As noted in our most report on digital commerce, “The Ascent of Digital Wallets,”  consumers’ “share” of eCommerce sales across segments saw some of the biggest gains in electronics: 32.1% electronics...

Consumer Insights
Two-Thirds of Restaurant Purchases Are Under $20
February 14, 2023

PYMNTS research reveals that consumers turn to restaurants more for everyday meals than pricey indulgences. The Context In recent years, and especially since the start of the pandemic, consumers’ rising demand for convenience has had many turning to restaurants to get premade meals on a...

Consumer Insights
Restaurants’ Efforts to Absorb Inflation Go Unnoticed by Consumers
February 14, 2023

PYMNTS research reveals that restaurants’ moves to absorb food price increases are escaping diners’ notice. Amid inflation, restaurants have been keeping price increases low relative to their grocery counterparts. Research from the United States Bureau of Labor Statistics (BLS) Consumer Price Index (CPI) releasedTuesday (Feb....

Consumer Insights
Over 40% of Millennials and Gen Zs Prefer eGrocery’s Convenience
February 10, 2023

Grocery shoppers are shifting to eCommerce channels, but their reasons vary by generation, PYMNTS research reveals. For PYMNTS’ recent study “Changes in Grocery Shopping Habits and Perception,” we surveyed more than 2,400 U.S. consumers in late December to explore the concerns impacting grocery purchasing behaviors...

Consumer Insights
Older Grocery Shoppers Much More Deal-Motivated Than Younger Counterparts
February 08, 2023

As grocery shoppers rethink their spending, PYMNTS data shows older shoppers seek deals the most. The Context As inflation affects consumer spending behavior, many grocers are touting deals and discounts, but while these efforts might be effective for older customers, they will not have the...

Consumer Insights
Car Dealers Say High Prices Are Scaring Off Buyers
February 05, 2023

A spike in the price of new cars has both buyers and auto dealers worried. As The Wall Street Journal (WSJ) reported Saturday (Feb. 4), some dealers say customers were already hesitant due to high prices and a shortage of affordable cars. Rising interest rates...