Consumer Insights

Consumer Insights
Are Americans Carrying Way Too Much Debt Again?
May 26, 2016

It looks like Americans will soon be partying like it is 2008 — when it comes to borrowing anyway. According to Wall Street Journal reports, American households will soon carry as much debt, on average, as they did at the peak of borrowing before the...

Consumer Insights
Why Playing Contextual Commerce Catch-Up Pays Off
May 25, 2016

Andy Warhol predicted that, “in the future, everyone will be world-famous for 15 minutes.” However, livestreaming video has blown that time frame out of the water. Whether it’s brands hungry for attention or just the lay consumer uploading the ennui of their lives, any moment,...

Consumer Insights
How The Online Marketplace Is Setting Retail’s Rules
May 17, 2016

The online marketplace is such a ubiquitous part of modern retail that it rarely warrants a detailed look into how the format effects sales. Hundreds, if not thousands, of items from differing and often competing brands displayed side by side might even seem like the natural translation of...

Consumer Insights
NY Fed Survey Shows Consumer Uncertainty Rising
May 10, 2016

The U.S. consumer may not fear inflation — at least, not yet — but there is a sense of unease as to where prices may be headed. Reuters reported on Monday (May 9) that inflation expectations, as measured by the New York Fed’s April survey of...

Consumer Insights
Consumer Spend Trends: Mother’s Day Vs. Father’s Day
May 06, 2016

Just like asking parents to pick their favorite child, what son or daughter can choose between their doting mothers and supportive fathers? Well, when it comes to spending on each parent come Mother’s Day and Father’s Day, it seems like there’s a clear preference there...

Consumer Insights
Costco Tops Consumer Experience Study
May 03, 2016

Providing top-notch user experiences online and on mobile isn’t limited to retail categories. Sure, an Apple or a Microsoft that misses the mark with smooth site design and performance might have more egg on its face than others, but by and large consumers expect the...

Consumer Insights
Macy’s Bumps Kohl’s As Department Store Of The Year
April 21, 2016

One of the biggest stories of the holiday season was the hit that legacy department stores took when warm winter weather and continued consumer moves toward online retailers disrupted everything from revenue streams to inventory management. However, it would seem that consumer opinions on some...

Consumer Insights
When Merchants Don’t Change But Shoppers Do
April 20, 2016

Mondays can be rough, but at Vestis Retail Group, the start of the work week signaled a different kind of end entirely. Not only did Vestis itself file for bankruptcy protection, but its retail holdings — sporting goods stores Sport Chalet and Eastern Mountain Sports and...

Consumer Insights
Consumer Confidence Hits Six-Month Low
April 18, 2016

Retail experts have dozens of different metrics by which to judge how well the market is doing, from prices of common products to self-reported revenue figures. However, an increasing percentage of those metrics aren’t bringing particularly encouraging news. On Friday (April 15), the University of...