Many banks, utility companies and government agencies have been leveraging two-factor authentication (2FA) for several years. This process requires consumers to provide not only their usernames and passwords to access services, but also an additional form of verification such as a biometric identifier or a...
SMS-based communication is a valuable tool for everything from onboarding verification to customer outreach, but one that just 39 percent of merchants use today. Sam Shames, co-founder and chief operating officer of wearable technology startup Embr Labs, explains the value of using SMS services to...
Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. This is leading many to utilize two-factor authentication (2FA) methods to safeguard customers’...
Startling new technologies from mobile to cloud are revolutionizing identity verification during the mass migration to digital everything. That’s great, but it’s not always the ideal solution. Sometimes, mature and proven ways beat new and shiny. Email is an ideal example of this. “The role...
Fraudsters are possibly the only ones relishing the changes wrought by the ongoing pandemic. The reverberating economic uncertainty and drastic shifts the pandemic has brought upon most industries have handed cybercriminals unique and multiplying opportunities to enact new and improved schemes. One study on six...
Today’s online consumers don’t expect to have to choose between speed and security. In the latest Digital Consumer Onboarding Tracker, Ryan Wuerch, CEO and founder of cash-back platform Dosh explains how pairing familiar authentication tools, such as email and text-based verification, can help retailers keep...
Higher volumes of consumers are continuing to shop online even as brick-and-mortar stores reopen. Businesses and financial institutions (FIs) are following suit, reordering their products and services for a new digital normal — but unfortunately, fraudsters are tagging along. The expansion of digital banking and payments...
The COVID-19 pandemic’s negative effects are hitting almost every sector, and higher education is no exception. Many colleges and universities are scrambling to reconfigure classes and have been forced to utilize overwhelmed video platforms and digital learning tools, for example. Student admission and onboarding processes...
Onboarding new U.S. university students is taking on a whole new level of complexity in the pandemic era, as once in-person activities like finalizing financial aid or housing have transitioned online, says Corey Farris, dean of students at West Virginia University. In the latest Digital...
