Digital banking has become the new normal over the past year, with 71 percent of all financial institution (FI) customers now regularly banking online. Many of these customers have embraced online financial services for the first time and have had to undergo onboarding, which all...
More consumers are primarily interacting with their banks through online and mobile channels than ever before, meaning they are also looking online first when searching for a new FI or additional financial services. These consumers are also coming to FIs’ online platforms expecting to complete...
The surge in pandemic-related fraud has increased consumers’ data safety concerns, with 23 million Americans who now believe that fraudsters have used their identities to create false accounts. In the inaugural Digital Onboarding Tracker, Rami Thabet, vice president of digital products at Royal Bank of...
New and existing customers are coming to interact with their financial institutions (FIs) using digital channels first. PYMNTS data found that 70 percent of United States consumers now count as digital-first customers, for example. That the pandemic has accelerated this ongoing trend should be unsurprising...
Data hygiene is a term straight outta the early aughts that’s become as relevant (again) as the 1990s QR code in the post-pandemic economy of 2021. Data needs to be spotlessly clean, now more than ever. Which makes all this remote data gathering more than...
Companies looking to save substantial amounts of income and boost their images have a simple way to achieve this, though it may not be obvious: by fixing poor address data in their databases. The United States Postal Service reported that more than 6 billion pieces...
Maintaining quality customer data is essential for businesses to deliver targeted products to the right customers or develop marketing strategies aimed at the specific consumer segments they seek to reach. Companies that do not have access to quality data risk losing not only customers frustrated...
Many companies are willing to admit that they have a problem when it comes maintaining their customer databases. One study found that 50% of businesses said the quality of their data is between “neutral” and “very poor,” leading to losses of 10% or more in...
Atlanta-based NCR Corp. has today acquired Terafina, which offers technology for customer account opening and onboarding across digital, branch and call center channels. “Terafina expands NCR sales and marketing capabilities in its industry-leading Digital First Banking platform to drive revenue growth across consumer and business...
