Beautifully designed user experiences are, unfortunately, not always good user experiences. As digital analytics firm Air360 Founder Florent Defontis told Karen Webster in a recent conversation, the trouble is that what a user experience (UX) designer likes is often very pretty and elegant, but that...
The digital shift in retail is a global phenomenon. Amid the ongoing pandemic, a growing share of consumers the world over are turning to mobile devices and laptops to do their shopping or to make their trips to brick-and-mortar stores more efficient. Yet how consumers...
SMBs that have survived the impacts of the pandemic are now confronting new hurdles: winter and a potential second COVID-19 wave. In the 2021 New Merchant Business Models Playbook, Katie Swett Miller, eCommerce product lead at Square, runs down which payments and tech innovations restaurants...
Small- to mid-sized businesses (SMBs) were hit especially hard by the onset of the COVID-19 pandemic and have spent months experimenting with new sales models as they worked to keep afloat and confront new challenges. Many restaurants have gone back to the drawing boards as...
Not all that long ago, consumers would head to local business districts or malls without necessarily having set plans about what they might buy or which shops they might enter. The COVID-19 pandemic has fundamentally altered the age-old tradition of going shopping, however. The vast...
The world has changed a great deal since 2020 began. Thirty-seven percent more consumers in the United States are working their full-time jobs from home than in 2019, whereas 27 percent more are performing gig jobs remotely. These newly housebound consumers are turning to a...
Given that nearly half of U.S. consumers (48 percent) moved the majority of their shopping online during the pandemic — and seeing as how many will stick to digital, avoiding physical retail altogether — it’s now urgently incumbent upon merchants to shift accordingly. PYMNTS’ October...
New York City’s shelter-in-place measures profoundly challenged rotating retail concept store Showfields, a business offering an immersive shopping experience for digital-first and digital-only retailers. Showfields’ four-story location was designed to showcase both retail products and art curations side by side, underscoring the extent to which...
More than 100 million consumers in the United States have switched from shopping in stores to shopping online since the pandemic began, and 83 percent of them plan to keep shopping with merchants they have discovered since then, even after the crisis has subsided. In...
