Merchant Innovation

Merchant Innovation
David’s Bridal Makes Its SaaS Play for Wedding Vendors With Pearl Connect
September 16, 2026

Watch more: Need to Know With Elina Vilk of David’s Bridal A bride can tell a wedding planner her date, budget, venue and preferences, then find herself repeating the same information to every florist, photographer and caterer she contacts. The businesses she needs aren’t necessarily...

Merchant Innovation
Earnings Reveal New Race to Control the Merchant Stack
May 17, 2026

For years, merchant services centered on moving money from cardholder to business.  The current earnings season gives proof that business has become far broader, encompassing everything from payments to back-office efficiency. Across quarterly updates from Block, PayPal, Shopify and Fiserv, executives described merchants grappling with...

Merchant Innovation
New Research: Card-Linked Offers Reaching Top Earners and Gen Z
March 05, 2024

The end of 2023 provided little reprieve from rising prices, even as the impending holidays encouraged consumers to manage spending. The need to save made card-linked offers especially attractive to budget-conscious shoppers. Discounts and rewards were key drivers of consumer interest in and use these...

Merchant Innovation
Citi Ventures’ Zec: ReCommerce Helps Luxury Brands See Second-Life Revenues
August 18, 2023

Etsy, eBay and Craigslist marked the “first generation” of ReCommerce sites — where anybody could sell just about anything to anyone.  Etsy, Poshmark and Depop took the concept a bit further, with direct eCommerce conduits to higher-end fashion.  As Jelena Zec, director of venture investing...

Merchant Innovation
Cash Use Down 23% in Mexico, Cards Fill the Gap
June 20, 2023

Shoppers in Mexico strongly prefer shopping in-store to shopping online. Seventy-one percent of local shoppers reported making their most recent retail purchase in a brick-and-mortar store — far more than consumers in other countries. However, this choice does not mean local shoppers eschew digital shopping...

Merchant Innovation
Women and Millennials Lead UK’s Digital Shopping Transformation
April 14, 2023

Digital features are crucial to winning over the United Kingdom’s tech-savvy shoppers — and merchants know it. We find that U.K. merchants go out of their way to provide customers with various digital shopping options, including click-and-collect, buy now, pay later (BNPL) options and even...

Merchant Innovation
Banks and FinTechs Say Receipt Data Powers More Personalized Rewards
March 20, 2023

Financial institutions (FIs), FinTechs and merchants have set their sights on integrating item-level receipt data into their operations in the next three years. By doing so, FIs aim to increase customer engagement by delivering personalized digital experiences, while merchants want to streamline the purchasing experience...

Merchant Innovation
Virtual Bagel Brand Offers Consumers ‘Inexpensive Luxury’ amid Inflation
December 05, 2022

As consumers reevaluate their spending, direct-to-consumer (D2C) food brands have had luck selling affordable indulgences. For example, PopupBagels, a virtual brand launched during the pandemic as a side project, has grown into a growing business with 800-1,000 orders per week. On Thursday (Dec. 1), the New...

Merchant Innovation
Pure-Play Auto Retailers Leverage Immersive VR Car-Buying Experiences to Attract Buyers
November 21, 2022

Considering that the Egyptian pound has lost nearly a quarter of its value against the greenback since the beginning of 2022, while the country’s car market is suffering from the same inflationary pressure and supply chain issues as the rest of the world, there has...