A replacement card could give issuers a practical way to turn artificial intelligence (AI) investment into faster service and fewer customer calls. That opportunity anchors the third key finding in “Why Modern Issuing Platforms Will Determine Which AI Strategies Succeed,” a PYMNTS Intelligence report in...
Otter.ai secured $320 million in growth financing from General Catalyst’s Customer Value Fund (CVF) to accelerate the growth of its artificial intelligence notetaker and conversational knowledge platform, the company said in a Tuesday (Oct. 20) press release. Otter will invest the new financing in its...
A company the size of Nestlé cannot chase every late invoice at once. Collections teams have limited time, so the order of the calls matters. Nestlé is turning to artificial intelligence agents inside its new SAP finance system to prioritize overdue invoices and tell collectors...
Meta’s personal artificial intelligence assistant Muse was downloaded more than 10 million times in the United States and Canada during the first 35 days it was available, digital market insights platform Sensor Tower said in a Monday (Oct. 19) post on LinkedIn. In terms of...
A civil rights attorney can now earn $400 an hour with no client involved. Recruiters are advertising that rate for attorneys, $170 an hour for condensed matter physics experts and up to $120 for software engineers, all to “help train next-generation AI systems,” Bloomberg reported....
Third-quarter results from PNC, U.S. Bancorp, Truist, Fifth Third, Regions and KeyCorp show that regional banks are putting artificial intelligence into everyday banking operations, while several report more commercial lending and greater use of business credit. PNC CEO Bill Demchak used the bank’s third-quarter earnings...
Salesforce says it will pay $5.6 billion to acquire customer engagement platform Braze. “Every interaction is an opportunity to wow your customers,” Patrick Stokes, president of applications and marketing at Salesforce, said in a news release announcing the planned acquisition Tuesday (Oct. 20). “Most of...
A merchant can negotiate a better payment processing rate and still face an expensive move if its saved customer credentials are tied to its existing provider. That tension sits at the center of payment orchestration’s promise. The technology connects businesses to multiple payment providers and...
DeepSeek has made its in-house inference framework, DeepInfer, fully open source, saying this will help make artificial intelligence more affordable. DeepInfer powers the company’s DeepSeek-V4.1-Flash model at scale with high throughput and low latency, DeepSeek said in a Tuesday (Oct. 20) post on X. “We’re...