With restaurant inflation now outpacing grocery, demand for value is greater than ever. For much of this inflationary period, consumers have understood restaurant inflation to be greater than grocery, and recently, the reality finally caught up to that perception. The latest data from the U.S....
This week in restaurants, Nathan’s Famous taps ghost kitchens, and USHG launches new loyalty apps. Quick-service restaurant (QSR) chain Nathan’s Famous announced Wednesday (April 19) a partnership with virtual restaurant company Nextbite to enable other restaurants to prepare the brand’s foods from their kitchens, selling them for delivery online. “We think...
Just as the restaurant industry rebuilt itself, economic uncertainty rose to rechallenge it. Amid inflation concerns and the ever-present threat of a recession, attracting and retaining customers is crucial to surviving the next downturn. PYMNTS’ data found that despite consumers’ overall drop in use of...
Following in Uber’s footsteps, Helbiz is leveraging its mobility platform’s audience to drive restaurant sales. Micromobility.com, the lightweight vehicle rental firm and retailer, announced Tuesday (April 11) that it is expanding its ghost kitchen business, Helbiz Kitchen, which began in Milan, Italy, to New York...
With Generation Z disproportionately turning to pickup channels, restaurants are challenged to refine their offerings. By the Numbers According to data from PYMNTS’ study, “Connected Dining: Rising Costs Push Consumers Toward Pickup,” which drew from a survey of more than 2,100 U.S. consumers in January,...
Fully personalized dining experiences are already possible once restaurants and customers get onboard, according to Olo. In an interview with PYMNTS, Noah Glass, CEO of the restaurant technology platform, said the company’s vision of the Restaurant of the Future, wherein customers are identified every step...
In Hooters’ four-decade history, the rise of off-premise has marked the industry’s most dramatic shift. The casual dining brand, which has more than 370 locations across the United States and abroad, is celebrating its 40-year anniversary. In an interview with PYMNTS, Sal Melilli, CEO of...
Panera Bread has begun letting its loyalty membership customers order via Amazon’s Alexa. “Ordering with Alexa provides convenience for MyPanera members and allows them to order their Panera favorites via voice or touch — without having to open the Panera app,” the fast-casual chain said...
Independent and smaller chains new to rewards offerings may find themselves overwhelmed trying to go it alone. For most restaurants, the pandemic was just the beginning of revenue troubles. To survive lockdowns and other related challenges, eateries had to adapt quickly. Many adopted consumer-facing digital...
