Report: Small Businesses Want Instant Vendor Payments but Worry About Integration Costs

SMBs recognize the value of adopting instant payments, but cost is still a major challenge, with 45% of SMBs citing this as an issue.

Download the Report How Instant Ad Hoc Payments Benefit Digital-First SMBs

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    Many small to mid-sized businesses (SMBs) rely on non-recurring or ad hoc payments for a substantial portion of their monthly revenue. In fact, ad hoc receipts represent a growing share of SMBs’ total accounts receivable (AR) volume. This increased importance can also mean delays in receiving these payments lead to cash flow shortfalls.

    Overall, instant usage continues to grow. Businesses in digitally forward industries, such as gaming and the gig economy, lead in instant ad hoc payment adoption. Currently, 32% of all ad hoc receivers surveyed say they receive funds via instant methods most often. Cash flow management and speed of good funds often drive their choice.

    Despite the many benefits, costs associated with these payments and difficulties integrating instant payment processing remain key challenges. This is especially true for microbusinesses and SMBs. Addressing these issues could be key to boosting these firms’ choice of instant methods for receiving ad hoc payments.

    These are some of the findings detailed in “How Instant Ad Hoc Payments Benefit Digital-First SMBs,” a PYMNTS Intelligence and Ingo Payments collaboration. This report is based on a survey of 503 SMB receivers generating less than $25 million in annual revenue across the United States conducted between June 16 and Aug. 13.

    Inside “How Instant Ad Hoc Payments Benefit Digital-First SMBs”:

    • Insights into how the digital momentum of industries can impact instant adoption
    • How a lack in instant availability is limiting SMB adoption
    • The key benefits of ad hoc payments for SMBs
    • The challenges inhibiting SMBs’ usage and adoption of instant payments
    • How third-party solutions can help SMBs integrate instant pay into their AR systems

    The report explores SMBs’ growing adoption of instant methods when receiving ad hoc payments. It features 11 charts of insightful data detailing the benefits and challenges SMBs face in receiving ad hoc payments instantly. This report also explores how SMBs can benefit from working with third-party providers to expand their use of instant. Download the report to learn more.

    Cold Cash: The World’s Most Remote ATMs — From Antarctica to Everest

    Antarctica

    Highlights

    From Antarctica to the Amazon rainforest, ATMs are boldly popping up in unexpected places.

    Diebold Nixdorf made headlines with its announcement of installing two new ATMs at the U.S. National Science Foundation’s McMurdo Station in Antarctica.

    The installation of ATMs in places like Antarctica and other remote locations highlights the evolving nature of banking technology.

    We get a lot of press releases here at PYMNTS. We consider all of them, and some are more newsworthy than others. But this one really got our attention. This past week, Diebold Nixdorf made headlines with its announcement of successfully installing two new automated teller machines (ATMs) at the U.S. National Science Foundation’s McMurdo Station in Antarctica. This achievement marks a significant milestone in banking accessibility, to be sure. We would like to meet the crew that installed them. We’d also like to know why they needed two. Was there a line at the first one? More to come on that.

    According to Diebold, McMurdo Station is Antarctica’s largest research and logistics hub, supporting a fluctuating population that ranges from fewer than 200 residents during the winter months to up to 1,100 individuals during the summer (October through February). The presence of these ATMs is crucial, it says, as the next closest banking facilities are thousands of miles away, making them the only ATMs on the entire continent. How’s that for a value proposition?

    The DN Series ATMs are designed for always-on availability. And why do they need two? One ATM is actively in use, while the second serves as a backup for spare parts, ensuring uninterrupted service in this isolated area. These machines are connected to the DN AllConnect Data Engine, which leverages Internet of Things (IoT) connectivity, machine learning, and artificial intelligence (AI) to monitor their performance. A dedicated team continuously aggregates and analyzes technical data to identify potential issues, enabling remote diagnostics and repairs. The ATM can be maintained by trained staff at NSF McMurdo Station, or the Diebold Nixdorf service team can remotely guide them through the repair process.

    Anyway, it got us thinking. Are there other surprising ATMs in extreme locations? Well, of course, there are. Here’s a sampling of what we found.

    Mount Everest Base Camp: High Altitude Banking

    At an altitude of about 5,364 meters (17,600 feet), the Mount Everest Base Camp in Nepal is another unexpected place to find an ATM. Although it’s not a permanent fixture and is often set up seasonally, it caters to climbers and trekkers who need cash for local transactions. This temporary ATM service underscores the adaptability of banking services in extreme environments.

    The Amazon Rainforest: Banking in the Jungle

    In some parts of the Amazon rainforest, particularly in Brazil and Peru, ATMs can be found in small villages and towns. These machines are vital for local communities, providing access to cash in areas where digital payment options might be limited. The presence of ATMs here demonstrates how banking services can reach even the most remote communities.

    Nagqu, China: The Highest ATM

    Located in the Tibet Autonomous Region, Nagqu is home to one of the highest ATMs in the world. This region is very remote, with limited infrastructure, making the presence of an ATM a notable example of banking accessibility in extreme environments.

    Thousand Islands, Indonesia: Floating ATM

    In the Thousand Islands (Kepulauan Seribu) off the coast of Jakarta, Indonesia, there’s a floating ATM. This unique ATM serves the local community and tourists on the islands, demonstrating how banking services can adapt to isolated marine environments.

    Longyearbyen, Norway: The Most Northerly ATM

    Longyearbyen, the administrative center of the Svalbard archipelago in Norway, boasts the most northerly ATM. This location is one of the most remote inhabited places on Earth, with limited access to mainland Norway, making the ATM a vital service for residents and visitors.

    On a more serious note, the installation of ATMs in places like Antarctica and other remote locations highlights the evolving nature of banking technology. With advancements in IoT, AI and remote diagnostics, it’s becoming increasingly feasible to provide banking services in areas previously considered inaccessible. As we look to the future, it will be interesting to see where else ATMs might appear. Whether it’s on a remote island, at the top of a mountain or even in space, the ability to access cash is becoming more universal than ever. And who knows? Maybe one day, we’ll see an ATM on Mars, serving the first interplanetary travelers.

    For now, the presence of ATMs in unexpected places reminds us that banking is not just about transactions; it’s about connecting people and communities across the globe, no matter how remote they might be.