PYMNTS Intelligence

Aggregators Pushed Beyond Food Delivery to Reach Consumer Spend in 2023
Aggregators Pushed Beyond Food Delivery to Reach Consumer Spend in 2023
December 11, 2023  |  Aggregators

In 2023, restaurant aggregators have expanded the model, extending beyond food delivery, adding new features and finding innovative ways to drive loyalty. DoorDash Taps Card-Linked...

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Exploring the Ethical Implications of AI in Retail
Exploring the Ethical Implications of AI in Retail
December 11, 2023  |  Artificial Intelligence

Generative AI significantly enhances customer engagement in retail by personalizing experiences. As a result, retailers now harness AI to tailor product recommendations and marketing campaigns,...

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Property Managers Issuing Refunds via Instant Pay Have More Satisfied Tenants
Property Managers Issuing Refunds via Instant Pay Have More Satisfied Tenants
December 11, 2023  |  Money Mobility

Renting an apartment, house or office space means receiving a rent-related refund, such as a returned security deposit or reimbursement for work on the property....

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28% of Loyal Subscribers Would Cancel Due to Excessive Promotional Materials
28% of Loyal Subscribers Would Cancel Due to Excessive Promotional Materials
December 08, 2023  |  Subscriptions

With the subscription market becoming increasingly crowded, merchants need to be aware of the factors that may lead to the cancellation of loyal subscribers. PYMNTS...

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Disney+ Considering Adding Shopping, Gaming as Streaming Services Diversify
Disney+ Considering Adding Shopping, Gaming as Streaming Services Diversify
December 08, 2023  |  Streaming

With streaming services increasingly expanding beyond just offering video content in an effort to stand out in a crowded landscape, Disney+ is reportedly exploring new...

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Nearly 2 in 5 Consumers Are Tipping Less Due to Dwindling Personal Finances
Nearly 2 in 5 Consumers Are Tipping Less Due to Dwindling Personal Finances
December 08, 2023  |  Consumer Finance

A recent report by PYMNTS Intelligence has shed light on a growing trend among consumers — they are tipping less this year. The “Tipping Over:...

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McDonald’s Taps Generative AI as Restaurants Turn to Automation
McDonald’s Taps Generative AI as Restaurants Turn to Automation
December 08, 2023  |  ResTech

McDonald’s is tapping Google Cloud’s generative artificial intelligence (AI) tools as restaurants increasingly integrate the technology into more parts of their business.  The quick-service restaurant...

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Gen Z Alone in Reporting Improved Finances This Year
Gen Z Alone in Reporting Improved Finances This Year
December 08, 2023  |  Consumer Finance

The unemployment rate is at pre-pandemic levels and inflation has dropped from 9.1% in July 2022 to 3.2% in October 2023, according to the Bureau...

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A Third of Retail SMBs Don’t Use Credit for Working Capital but Want To
A Third of Retail SMBs Don’t Use Credit for Working Capital but Want To
December 08, 2023  |  SMBs

Small- to medium-sized businesses (SMBs) facing limited access to funding are turning to external sources to finance their operations. However, access to credit remains a...

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