Banking

Fifth Third Bank Customers Can Now Utilize Card-Free ATMs

Fifth Third Bank has announced that its customers can now access the bank’s ATMs without having to use their debit cards.

Instead, Fifth Third customers simply need to use the bank’s mobile app to access all of the ATM functions.

“Fifth Third is bringing new innovations to customers on a regular basis, and I’m excited that this new feature connects two channels our customers use frequently — our mobile app and Fifth Third ATMs,” said Fifth Third’s Chief Digital Officer and Head of Innovation, Design and Omnichannel Experiences Melissa Stevens.

So far, Fifth Third is one of only a handful of U.S. banks offering card-free ATM access — and it is just the latest innovation from the financial institution. Last year, Fifth Third partnered with Zelle, a person-to-person mobile payments platform that competes directly PayPal, Square Cash and Venmo.

In addition, the bank announced it is one of a few banks based in the U.S. to offer customers the ability to use all five major mobile payment methods to make purchases.

“Cardless ATM is one more example of our taking time to understand our customers’ needs and working to improve their experience,” Jim Sutton, director of ATM channel and distribution strategy, said. “This means banking when, where and how they want.”

Fifth Third currently operates around 2,500 ATMs in its 10-state retail footprint, all of which will offer card-free access. However, the service is not available on the bank’s partner ATMs.

To use the card-free ATMs, all customers need to do is sign into Fifth Third’s mobile banking app, choose the account from which they want to withdraw money and tap on the new Cardless ATM icon. They can then touch anywhere on an ATM screen and scan the code that appears, enter their PIN and start their banking transaction.

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