Download The Convenience Catalyst: How Customer Experience Features Drive Credit Card Usage to learn more about consumer use of credit cards

The Convenience Catalyst: How Consumer Experience Features Drive Credit Card Usage

It Takes More Than Convenience to Woo Credit Card Users

Almost two-thirds of active credit card users value their cards for the ease and convenience they offer. But PYMNTS’ survey of more than 2,000 U.S. card users in The Convenience Catalyst report, a collaboration with Elan (a division of U.S. Bank), showed that providing simple convenience wasn’t enough for issuers to get a leg up on their competitors, while also revealing that issuers need to focus on data security, rewards and privacy features to keep their own cards top-of-wallet.

Inside the December Report

  • 38%: Share of consumers who pay their credit card bills every month
  • 79%: Share of all active credit card users who select credit cards because of their data security
  • 64%: Share of active payment card users who look for a minimum of four features when selecting a credit card

    By completing this form, you agree to receive marketing communications from PYMNTS and consent to the sharing of your information with our sponsors, where applicable, in accordance with our Privacy Policy and Terms and Conditions. Sponsors may use this information to contact you directly. You may update your preferences or withdraw your consent at any time.

    to our daily newsletter, PYMNTS Today.

    Evolution of Consumer Credit Card Use