Sections
CRM
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Partnerships / AcquisitionsShopify Teams Up With Kustomer To Bolster Key Sales Platform
Kustomer on Wednesday (July 8) announced a deal with Shopify that the New York...
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InvestmentsStripe Backs Customer Service Logistics Startup Assembled
Assembled, a tech startup focused on improving processes for customer support teams, has raised...
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Payments InnovationThe Coming ‘Stair Step’ In Merchant Services Provider Spend
In payments, change happens at the speed of consumer behavior. As consumer preferences evolve...
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Merchant InnovationNEW DATA: Why 64 Pct Of Merchant Services Providers Want...
Financial institutions (FIs) are facing an all too familiar challenge: Customers and clients are...
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Active StudyNew Data: Why MSPs Are Staking Their Futures On Value-Added...
The digital commerce ecosystem has opened up vast growth opportunities for businesses of all...
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Today In DataNew Paths For Payments And Commerce In The 2020s And...
An Airbnb move could change up payments as customer relationship management ups its own game. Fraud detection systems have a...
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InnovationCRM In The 2020s
We operate more than a few high-powered, data-supported crystal balls here at PYMNTS, and...
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Restaurant innovationDeep Dive: Serving Up Better Customer Service With Enhanced CRM
Almost everyone has experienced a quick food run that turned into a 45-minute ordeal,...
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B2B PaymentsPayments' Role In Innovating Appointment-Based Businesses
Although the health, beauty and wellness services industries tend to get lumped together, a...
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Cross-border PaymentsDeep Dive: Countering Involuntary Subscription Churn
Subscribers expect frictionless payment experiences, whether they are accessing videos, music or software as...
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Cross-border PaymentsHow Recurring Payments Support Customer Services
Software-as-a-Service (SaaS) support platforms have more to worry about than solving customer service problems...
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Restaurant innovationInside Chipotle’s Decade Of Digital-First Ordering Innovation
A convenient and seamless ordering experience from online and mobile channels is essential for...
