Subscribers expect frictionless payment experiences, whether they are accessing videos, music or software as a service (SaaS). Some subscribers may eventually choose to abandon their...
Software-as-a-Service (SaaS) support platforms have more to worry about than solving customer service problems — they must manage the backlash when interrupted subscription payments shut...
A convenient and seamless ordering experience from online and mobile channels is essential for restaurant customers. Quick-service restaurants (QSRs) have heard the call for innovative...
Entertainment powerhouse Disney made a big splash last month when its long-awaited streaming service Disney+ officially launched on Nov. 12. Within weeks of the launch,...
L’Oréal has been using various cloud-based enterprise and customer relationship management (CRM) solutions from Salesforce to sell its products online, resulting in a 48.5 percent...
Customer relationship management (CRM) firm Salesforce is expanding its partnership with Amazon Web Services (AWS) to offer customer service technology powered by artificial intelligence (AI),...
Every small business (SMB) and entrepreneur wants to boost revenue, and recurring customers are a welcome source of cash inflows. However, for salons and spas,...
Customer relationship management (CRM) software company Really Simple Systems is introducing an eInvoice solution designed to integrate with QuickBooks Online, the company said in a...
Software company Salesforce has joined Mastercard’s small business program, along with Intuit, to supply solutions in the small business space, according to a release. The...