Sections
Customer Retention
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Digital PaymentsFIs: Build For A Digital Future Or Lose Customers
The degree to which consumers’ lives have gone digital over the past two or three months can’t be overstated. Vaduvur Bharghavan, president...
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RetailCustomer Retention Rules Reopening Strategies
Customer loyalty continues to be a recurring theme this week as retailers look to reopen and the latest monthly sales report shows...
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RetailWhy Retailers Must Focus On Retention In Post-Pandemic Economy
When there’s less competition and an unforeseen number of customers, it’s time to step up customer strategy. That will be the case...
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Loyalty & RewardsJimmy John’s Loyalty Program Goes Live After Signing 1.8M Members During Pilot
Sandwich chain Jimmy John’s announced Monday (Dec. 9) the launch of its first customer-loyalty program. Freaky Fast Reward, now available nationwide, was...
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Subscription CommerceNew Data: How Subscription Box Merchants Can Contend In The Amazon Age
Consumers can access a wide range of retail products through subscription boxes, including meal kits, pet supplies and beauty items — to...
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Subscription CommerceThe Vitamin Shoppe On Offering Subscriptions At The POS
The subscription commerce market has grown by more than 100 percent each year for the past five years. While many businesses are...
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Credit UnionsMoving Credit Unions From In The Wallet To Top Of Wallet
Among the most exciting trends of the last two decades is the evolution of payments from a focus on transactions to a...
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Subscription CommerceHow Merchants Can Reverse The Subscription Churn Curse
In many ways, consumers are living in a golden age of subscription commerce, with streaming services like Netflix offering award-winning series’ and...
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RetailWhy Big Brands Can’t Create Loyalty Without A Clear Vision Of Their Customers
The problem with customer retention in an era when consumers are easily distracted and pulled away isn’t that brands aren’t trying, or...
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Consumer AuthenticationWhat’s Good For Veterans Can Be Very Good For Businesses
It started in the early 1980s: The nation began to repent for what was commonly viewed as the shabby treatment of Vietnam...
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Digital PaymentsThe Merciless Conflict Within Merchant Onboarding
Cake: It’s that thing one can supposedly have as long as they don’t take a fork (or their fingers) and try to put...
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Subscription CommerceThe Most Costly Threat To Subscription Customer Churn
Churn is an endemic problem for all subscription businesses. There are two sides to the issue: one that grabs the lion’s share...
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RetailHow To Keep Your Customers Coming Back
Who doesn’t like it when a customer walks back through that door or buys another item from the website? But what is...
- Retail
Wayfair Driving Repeat Customers
The 2015 financial results from Wayfair are pretty positive, particularly in the area of sales driven by returning customers. The online home...
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Merchant InnovationFixing Retail’s $118B Mistake
Falsely declining the transactions of online consumers is a move merchants just can’t afford to keep making: last year alone, nearly $118...
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CoolNew Low-Cost ‘Checking’ Option From Bank Of America
07 March 2014 Bank of America recently introduced “Safe Balance,” a low-cost checking account option that won’t allow check writing but will...
