FlexPay

56% of US Consumers Experienced a False Payment Decline in Last 90 Days
56% of US Consumers Experienced a False Payment Decline in Last 90 Days
October 08, 2024  |  Payments Innovation

In an era of evolving consumer preferences, merchants face mounting pressure to streamline payment processes. As payment methods diversify and the costs of transaction processing...

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FlexPay and Spreedly Team to Recover Failed Subscription Payments
FlexPay and Spreedly Team to Recover Failed Subscription Payments
June 26, 2024  |  Subscription Commerce

Open payments platform Spreedly has expanded its partnership with payments company FlexPay. The new collaboration, announced Wednesday (June 26), is designed to recover failed transactions...

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8 in 10 Merchants Screen Potential Fraud With Same-Payment-Method Retries
8 in 10 Merchants Screen Potential Fraud With Same-Payment-Method Retries
February 27, 2024  |  Fraud Prevention

In an effort to counter false declines and prevent unnecessary losses, PYMNTS Intelligence research finds, the vast majority of merchants are encouraging consumers to reattempt...

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Top-Performing Subscription Merchants Recover 60% of Failed Payments
Top-Performing Subscription Merchants Recover 60% of Failed Payments
December 28, 2023  |  Subscriptions

Subscription companies lose an average of 9% of sales to failed payments. However, the top-performing merchants recover 60% of failed payments, saving ones that would...

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Half of Subscription Cancellations Are Due to Failed Card Payments
Half of Subscription Cancellations Are Due to Failed Card Payments
November 17, 2023  |  Subscriptions

Failed payments have an impact on customer churn in the subscription business industry. Among all possible causes, declined card payments account for 50% of all...

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Failed Payments Are Costing Companies Their Best Subscribers and 9% of Revenue
Failed Payments Are Costing Companies Their Best Subscribers and 9% of Revenue
October 16, 2023  |  Subscriptions

Subscribers want a smooth shopping experience: Data from several PYMNTS Intelligence studies shows that 27% of users are likely to cancel their subscriptions if they...

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The Failed Payments Recovery Missing Link
The Failed Payments Recovery Missing Link
August 04, 2023  |  Subscriptions

As more of 2023 is in the rearview mirror than in front of us, subscription businesses are having a tough time, according to FlexPay CEO...

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Subscription Merchants See Failed Payments Spike Churn Rates
Subscription Merchants See Failed Payments Spike Churn Rates
August 02, 2023  |  Subscriptions

When the subscription industry’s customers experience failed payments, it can directly lead to churn, PYMNTS research reveals, prompting merchants to lose out on hundreds of...

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Study: 70% of Subscription Firms Don’t Measure Customer Retention Rates
Study: 70% of Subscription Firms Don’t Measure Customer Retention Rates
July 12, 2023  |  Subscriptions

“How’m I doing?” The old New York City Mayor Ed Koch line brings to mind subscription companies — perhaps an odd parallel to draw. But...

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