FlexPay

Top-Performing Subscription Merchants Recover 60% of Failed Payments
Top-Performing Subscription Merchants Recover 60% of Failed Payments
December 28, 2023  |  Subscriptions

Subscription companies lose an average of 9% of sales to failed payments. However, the top-performing merchants recover 60% of failed payments, saving ones that would...

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Half of Subscription Cancellations Are Due to Failed Card Payments
Half of Subscription Cancellations Are Due to Failed Card Payments
November 17, 2023  |  Subscriptions

Failed payments have an impact on customer churn in the subscription business industry. Among all possible causes, declined card payments account for 50% of all...

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Failed Payments Are Costing Companies Their Best Subscribers and 9% of Revenue
Failed Payments Are Costing Companies Their Best Subscribers and 9% of Revenue
October 16, 2023  |  Subscriptions

Subscribers want a smooth shopping experience: Data from several PYMNTS Intelligence studies shows that 27% of users are likely to cancel their subscriptions if they...

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The Failed Payments Recovery Missing Link
The Failed Payments Recovery Missing Link
August 04, 2023  |  Subscriptions

As more of 2023 is in the rearview mirror than in front of us, subscription businesses are having a tough time, according to FlexPay CEO...

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Subscription Merchants See Failed Payments Spike Churn Rates
Subscription Merchants See Failed Payments Spike Churn Rates
August 02, 2023  |  Subscriptions

When the subscription industry’s customers experience failed payments, it can directly lead to churn, PYMNTS research reveals, prompting merchants to lose out on hundreds of...

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Study: 70% of Subscription Firms Don’t Measure Customer Retention Rates
Study: 70% of Subscription Firms Don’t Measure Customer Retention Rates
July 12, 2023  |  Subscriptions

“How’m I doing?” The old New York City Mayor Ed Koch line brings to mind subscription companies — perhaps an odd parallel to draw. But...

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UK Businesses Say New Subscription Rules Too Rigorous
UK Businesses Say New Subscription Rules Too Rigorous
July 09, 2023  |  Subscriptions

British businesses are protesting new regulations to make it easier for customers to cancel subscriptions. As the Financial Times (FT) reported Friday (July 7), the broadcaster...

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Economic Headwinds Force Hard Look at What Drives Customer Value, Says FlexPay COO
Economic Headwinds Force Hard Look at What Drives Customer Value, Says FlexPay COO
May 05, 2023  |  Payment Methods

PYMNTS asked business leaders for their take on how to plan for the rest of 2023 and what they are telling their teams to focus...

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80% of Failed Subscription Payments Not the Customer’s Fault
80% of Failed Subscription Payments Not the Customer’s Fault
May 02, 2023  |  Subscription Commerce

New data shows that top-performing subscription providers recover 22% more revenue on average for each payment recovery method used. As subscription businesses navigate customer retention...

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