Friction-free transactions could hold the key for retailers and grocers seeking to boost customer retention. PYMNTS’ research has identified three important customer archetypes, and persuadable...
The pandemic pushed many restaurants to reduce service or raise prices, which led many consumers to reduce their frequency of dining out. Baby boomers and...
Item-level data is poised to bring a new level of impact and relevance to card-linked offers. The status quo of listing purchases as “general merchandise”...
Credit unions (CUs) have historically provided excellent personal service, and they’re doing better with data. According to Jeremiah Lotz, managing vice president of digital and...
An estimated 66 million consumers, or 34% of restaurant patrons, tried a new restaurant for the first time in late September and early October. Between...
Starbucks reportedly claimed $181 million in revenue from money on gift cards and loyalty accounts that customers didn’t spend in fiscal year 2021 — a...
Loyalty is the glue that binds consumers to their merchants. It’s what keeps consumers spending online or in-store, even during inflationary times. And for the...
A shift is emerging between grocers that have the resources and the scale to make a subscription model possible, and smaller brands for which a...
New research finds that 91% of consumers believe a good checkout experience is decisive in whether they will — or won’t — shop, and continue...