Everyone loves a bargain, but small- and medium-sized business (SMB) retailers have been pulling back from promotional codes and rewards recently. As noted in proprietary...
Brands may be best suited to remember the golden rule as consumers vent their frustrations online. As reported by The Wall Street Journal Tuesday (March...
As grocers look to maintain customer loyalty amid inflation, PYMNTS research reveals digital is key. The Context Digital channels are key to grocers’ ability to...
Making a powerful case for loyalty, Expedia Group is focusing on growing its mix of loyalty members and app users who book at higher levels...
With inflation-concerned consumers minding their restaurant spending, Chipotle is getting smarter with its rewards. The fast-casual giant, which has nearly 3,200 locations across five countries,...
Financial institutions have an opportunity to provide customers with the financial literacy tools they want. January is Financial Wellness Month, and as inflation continues to...
Friction-free transactions could hold the key for retailers and grocers seeking to boost customer retention. PYMNTS’ research has identified three important customer archetypes, and persuadable...
The pandemic pushed many restaurants to reduce service or raise prices, which led many consumers to reduce their frequency of dining out. Baby boomers and...
Item-level data is poised to bring a new level of impact and relevance to card-linked offers. The status quo of listing purchases as “general merchandise”...