user experience

Singapore’s Grab Looks to ‘Affordability Initiatives’ to Cement Super App Status
Singapore’s Grab Looks to ‘Affordability Initiatives’ to Cement Super App Status
August 23, 2023  |  Mobile

Southeast Asian super app provider Grab remains optimistic on longer-term growth prospects, company executives said on a Wednesday (Aug. 23) second-quarter 2023 earnings call, highlighting how...

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Coach Takes Immersive Retail to New Heights With Coach Airways
Coach Takes Immersive Retail to New Heights With Coach Airways
June 23, 2023  |  Retail

While the shopping mall may be dead, the retail store doesn’t have to be. Brands and retailers are actively reconsidering the experiences they offer, aiming...

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Robinhood Acquires FinTech Firm X1 to Offer No-Fee Credit Card
Robinhood Acquires FinTech Firm X1 to Offer No-Fee Credit Card
June 22, 2023  |  Partnerships

Robinhood Markets announced on Thursday (June 22) the acquisition of San Francisco-based FinTech firm X1, which offers users a no-fee income-based credit card with rewards...

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Personalized Solutions Unlock Instant Payments Differentiation for Corporates
Personalized Solutions Unlock Instant Payments Differentiation for Corporates
June 22, 2023  |  Banking

The positive feedback loop between digitization and end-user expectations is transforming banking, finance and payments. And as the world evolves, those firms that fall behind...

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Why It’s So Hard to Fix the Consumers’ Fragmented Bill Pay Experience
Why It’s So Hard to Fix the Consumers’ Fragmented Bill Pay Experience
June 15, 2023  |  Digital Payments

In today’s fast-paced world, online payment solutions have become an integral part of our lives. However, no one wants to spend time clicking around and...

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User Experience Data Leading Indicator of Customer Attrition
User Experience Data Leading Indicator of Customer Attrition
May 04, 2023  |  Data & Research

PYMNTS asked business leaders for their take on how to plan for the rest of 2023 and what they are telling their teams to focus...

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1-800-FLOWERS.COM Buys SmartGift to Expand Gifting Capabilities
1-800-FLOWERS.COM Buys SmartGift to Expand Gifting Capabilities
May 02, 2023  |  Retail

1-800-FLOWERS.COM has acquired SmartGift to expand its consumer and corporate gifting capabilities. The acquisition will add the functionality of SmartGift’s intelligent gifting platform to 1-800-FLOWERS.COM’s family of brands...

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Splitit Pledges ‘2-Second’ BNPL Checkout With SplititExpress
Splitit Pledges ‘2-Second’ BNPL Checkout With SplititExpress
April 27, 2023  |  Payment Methods

Buy now, pay later provider Splitit has unveiled what it calls a “super-fast” payment experience. Introduced Tuesday (April 25), SplititExpress lets buy now, pay later (BNPL) customers check...

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Walmart Revamps Its Digital Storefront With New App and Website
Walmart Revamps Its Digital Storefront With New App and Website
April 03, 2023  |  Retail

Walmart has unveiled redesigned versions of its app and website. “The closest store to our customers is the one in their pockets, and we’re giving that...

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