user experience

Macy’s Off-Mall Small Format Stores Are Killing It and More Are Coming
Macy’s Off-Mall Small Format Stores Are Killing It and More Are Coming
March 02, 2023  |  Retail

Although they currently account for only 10 of its total portfolio of 722 physical locations under its many brands, Macy’s CEO Jeff Gennette can’t stop talking about the big...

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Victoria’s Secret Pilots New Loyalty Rewards Program and Sunsets PINK Nation
Victoria’s Secret Pilots New Loyalty Rewards Program and Sunsets PINK Nation
February 27, 2023  |  Retail

Lingerie sector mainstay Victoria’s Secret is starting 2023 aggressively, first completing its acquisition of digital-first brand Adore Me in January and now announcing a pilot for its new...

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Google, Mercedes-Benz Pact Spotlights How AI Can Drive Connected Car’s Evolution
Google, Mercedes-Benz Pact Spotlights How AI Can Drive Connected Car’s Evolution
February 27, 2023  |  Commerce Connected

Artificial intelligence (AI) may help drive the connected car’s journey from concept to fully-fleshed reality. Mercedes-Benz said last week that it had entered a long-term...

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Can One-Stop Solutions Ease Execs’ Bill Payments Pain?
Can One-Stop Solutions Ease Execs’ Bill Payments Pain?
December 19, 2022  |  Consumer Payments

Recurring inefficiencies that impact both individual bill-payers and companies’ billing and collections teams are weighing heavily on billing executives’ sentiment. PYMNTS’ research finds that 30%...

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How Technology Is Increasingly Humanizing Digital Banks
How Technology Is Increasingly Humanizing Digital Banks
November 17, 2022  |  Digital Banking

By some accounts, the omnichannel bank of the future has digital roots that trace back 20 years or more, Michael Haney, head of digital core...

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Biometrics Offers MENA Customers Frictionless, Secure Online Authentication
Biometrics Offers MENA Customers Frictionless, Secure Online Authentication
October 25, 2022  |  Biometrics

Along with the pressure to speed up digital transformation at the onset of the pandemic, businesses around the world soon realized that the acceleration would...

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NEW REPORT: SMBs Balance Buyer and Supplier Needs With Payments Platforms
NEW REPORT: SMBs Balance Buyer and Supplier Needs With Payments Platforms
June 08, 2022  |  Accounts Payable

Small- to medium-sized businesses (SMBs) face numerous obstacles to sustainable business growth, not the least of which is managing payments. For many growing buyers and...

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Survey: Financial Customers Value Security, Consistency
Survey: Financial Customers Value Security, Consistency
June 02, 2022  |  Security & Fraud

Security is an essential component in determining whether a consumer trusts their financial provider, but so too is a good user experience. PYMNTS’ research finds...

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Global Mobile Wallet Expansion Foreshadows Checkout Consolidation
Global Mobile Wallet Expansion Foreshadows Checkout Consolidation
July 21, 2021  |  Payment Methods

The pace of recovery has been inconsistent worldwide, with widespread vaccinations opening up the doors to life on the outside in places like the U.S.,...

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