(source: en.wikipedia.org)
Artificial intelligence adoption continues to grow in the corporate world, and as businesses look to broaden margins, save money and drive strategic operations, the finance...
For better or worse, call centers are often retailers’ public face. Customer service can make a stronger impression on consumers than other factors like price,...
Slow service doesn't fly when customers connect with airlines across different channels. That's why airlines are turning to artificial intelligence (AI) to give human agents...
Bank of America announced on Tuesday (May 28) that its AI-powered virtual assistant Erica has surpassed seven million users and 50 million client requests, the...
Amazon’s Alexa Fund has announced the launch of the third year of the Alexa Accelerator, powered by Techstars. Up to ten companies from around the world...
Just in time for the holiday season, Amazon is adding a bunch of new features to its voice-activated digital assistant Alexa, including the ability to...
Security advocate Jerry Gamblin has discovered code loopholes that can threaten Google Home’s security. Google Home Hub was launched as the company aims to compete...
AI and ML-powered services can help fight banking fraud. However, to layer the tech into viable solutions to assist customers with banking, robo-advisors need to...
It’s the start of the new earnings season, and Bank of America, among the first companies out of the gate, set a positive tone Monday...