Payment Due: Billers’ Bid for Better Bill Pay

Digital Wallets Need to Remove Frictions to Increase Usage for Bill Pay

Digital bill pay, while routine for most consumers, poses challenges such as fraud, friction and limited payment options — particularly in the utilities sector, where consumer trust is low. This edition of the “Money Mobility Tracker®,” a collaboration with Ingo Payments, examines how billers and financial institutions can earn trust among consumers.

Inside the March/April Tracker
  • Fraud, friction, limited payment options and slow payment processing are some of the obstacles consumers face when making digital bill payments.
  • Billers in the utilities sector must contend with the reality that customers trust them less than most other industries.
  • Some of the top issues billers and payers face are security concerns and overcomplication.