A policyholder calls her insurance agency to ask what she owes. An artificial intelligence (AI) agent answers, pulls the balance and logs the call in the carrier’s core system, with no employee on the line. Interactions like that have given insurance agencies and carriers back...
A mechanic at a Ford dealership who has never pulled the engine from a Super Duty pickup can now follow instructions from artificial intelligence (AI) through the job. Removing the engine alone takes about two days, Ford CEO Jim Farley said at a media roundtable...
Tungsten Automation has introduced the accounts payable automation engine for its invoice-to-pay platform. The workflow automation company’s new InvoiceAgility+ is designed to use agentic artificial intelligence (AI) to provide end-to-end invoice-to-pay automation, combining things like global compliance and supplier connectivity into one solution, per a Wednesday...
Procter & Gamble is expanding an artificial intelligence (AI) quality inspection system across its manufacturing operations worldwide, turning a tool that proved itself on individual lines into standard equipment for the whole company. The system, built with Siemens, inspects every product in real time at...
October 05, 2026
Embedded offers have a sizable audience before merchants, banks and brands solve for full automation. Consumers who are most receptive to automated offer management account for $89.1 billion in estimated recent spending across grocery, retail and restaurant purchases. The finding comes from “Embedded Offers: The Billion-Dollar Opportunity Inside Recent Consumer Spending,” a PYMNTS Intelligence report […]
September 29, 2026
Watch more: What’s Next in Payments With Tungsten Automation’s Andrew Ng The problem with fragmented payments infrastructure is usually described as technical debt. For today’s chief financial officers, it is...
September 24, 2026
Benefits teams can spend more than a week of staff time every month handling transactions that don’t move cleanly through the system. For a benefits program with 5,000 active accounts,...
September 23, 2026
Accounts payable technology is being judged on how well it connects to the systems businesses already use, giving developers, IT teams and implementation specialists a larger role in payment-platform decisions....
September 30, 2026
Tungsten Automation has introduced the accounts payable automation engine for its invoice-to-pay platform. The workflow automation company’s new InvoiceAgility+ is designed to use agentic artificial intelligence (AI) to provide end-to-end invoice-to-pay automation, combining things like global compliance and supplier connectivity into one solution, per a Wednesday (Sept. 30) news release. “Most organizations already run complex invoice operations,” […]
September 10, 2026
Payroll infrastructure company Intermezzo has raised $10 million in new funding. The startup, founded by two veterans of Intuit, automates payroll for human capital management (HCM) platforms, Intermezzo said in a Thursday (Sept....
August 24, 2026
Elastic completed its acquisition of Deductive AI, saying in a Monday (Aug. 24) press release that the move will help Elastic set the standard for production incident investigation. Elastic announced...
August 24, 2026
Anthropic’s customers in Australia, who have been among the leading adopters of the company’s Claude artificial intelligence (AI) model, tend to use the tool for back-office tasks, the company’s country...
