Debt Collection news and trends

FTC Lawsuit Temporarily Halts ‘Phantom Debt Collection’ Scheme
Fraud Prevention // March 03, 2025

The Federal Trade Commission (FTC) said Monday (March 3) that its lawsuit led a federal court to temporarily halt the operations and freeze the assets of a “phantom debt collection” scheme and its operators. The commission’s complaint alleges that the operators of the scheme are...

National Collegiate Student Loan Trusts to Settle CFPB Allegations of Illegal Debt Collection
Legal & Regulation // January 16, 2025

The Consumer Financial Protection Bureau (CFPB) and the National Collegiate Student Loan Trusts have filed a proposed stipulated judgment to resolve the regulator’s lawsuit alleging that the trusts had illegal debt collection practices. If entered by the court, the proposed stipulated judgment would require the...

CFPB On Alert for ‘New Sketchy Fee Tactics’ From Companies
Legal & Regulation // December 19, 2024

The Consumer Financial Protection Bureau (CFPB) is monitoring the consumer financial marketplace to spot companies’ attempts to charge junk fees in new ways after the regulator cracked down on older methods. “As companies are stopped from charging many of these fees, people are facing new risks...

CFPB Says Debt Collectors Try to Collect on Already-Paid Medical Bills
Legal & Regulation // September 05, 2024

The Consumer Financial Protection Bureau (CFPB) has found that debt collectors are using illegal tactics, and it is taking steps to ensure they follow consumer financial protection laws. The regulator said this in a Thursday (Sept. 5) press release announcing findings from its annual report on debt collection,...

Interviews & Exclusives
CFPB’s 2020: Drawing A Bead On Abusive Practices — And States’ Activities

January 27, 2020
For the Consumer Financial Protection Bureau (CFPB), 2020 may be a landmark year. There’s the looming question over the agency’s very constitutionality, recent definitions of what equates to “abusive” practices may scale back investigations (and fines) and some states seek to boost consumer protections. We break down why 2020 may herald big changes for the bureau.

Can Payments Solve Healthcare’s $20K-Per-Family Cost Burden?

September 30, 2019
We all know the drill. After receiving treatment at a hospital (whether an in-and-out affair, such as an MRI, or a multi-day stay in a room), the insurance notices and...

CFPB Report: One In Four Consumers Have Debt In Collections

July 19, 2019
More than a quarter of consumers have one debt in collections, according to data from the Consumer Financial Protection Bureau. A large swath of that is tied to medical debt —...

How Payment Plans Can Cure Healthcare Payments’ Biggest Problem

February 14, 2019
Americans are on the hook for an ever-increasing percentage of their medical bills. As healthcare becomes a tough pill to swallow financially, 57 percent of consumers would like to set...

Quick Reads
Murphy Raises $15 Million for AI Debt Collection Agent

July 14, 2025
Spanish startup Murphy has raised $15 million for its AI-powered debt collection offering. The company says its pre-seed/seed funding round, announced Monday (July 14), will allow Murphy to scale its product, expand its teams and expand internationally. “Debt servicing has historically been a slow, fragmented, and highly analogue industry, relying on costly call centers and generic engagement […]

FTC Lawsuit Temporarily Halts ‘Phantom Debt Collection’ Scheme

March 03, 2025
The Federal Trade Commission (FTC) said Monday (March 3) that its lawsuit led a federal court to temporarily halt the operations and freeze the assets of a “phantom debt collection”...

National Collegiate Student Loan Trusts to Settle CFPB Allegations of Illegal Debt Collection

January 16, 2025
The Consumer Financial Protection Bureau (CFPB) and the National Collegiate Student Loan Trusts have filed a proposed stipulated judgment to resolve the regulator’s lawsuit alleging that the trusts had illegal...

CFPB On Alert for ‘New Sketchy Fee Tactics’ From Companies

December 19, 2024
The Consumer Financial Protection Bureau (CFPB) is monitoring the consumer financial marketplace to spot companies’ attempts to charge junk fees in new ways after the regulator cracked down on older methods....