Amid a challenging quarter marked by declining sales and reduced customer traffic, Starbucks CEO Brian Niccol remains confident about the company’s strategic direction. Since assuming leadership four months ago, Niccol has emphasized enhancing customer experiences, operational improvements, and strategic investments as key components of Starbucks’...
Frequent fliers or frequent spenders? Is there a difference as they relate to airline loyalty programs? The airline industry is facing increased scrutiny over its loyalty programs. Frequent fliers are frustrated by devalued points, more stringent elite status requirements and diminishing returns on their travel...
Big Lots’ Chapter 11 bankruptcy filing and upcoming acquisition by Nexus Capital Management revealed the deep-rooted issues in the company’s business model, particularly its struggle to adapt to the digital age. In a previous interview with PYMNTS, Sudip Mazumder, SVP, retail industry lead, North America at digital...
The loyalty industry is changing due to the integration of blockchain technology. According to a PYMNTS Intelligence report, “From Transaction to Transformation: Blockchain’s Loyalty Proposition,” in collaboration with Solana, the loyalty market is projected to exceed $24 billion in revenue within the next five years,...
December 16, 2024
Big Lots’ Chapter 11 bankruptcy filing and upcoming acquisition by Nexus Capital Management revealed the deep-rooted issues in the company’s business model, particularly its struggle to adapt to the digital age. In a previous interview with PYMNTS, Sudip Mazumder, SVP, retail industry lead, North America at digital consultancy Publicis Sapient, said Big Lots relied on a traditional brick-and-mortar […]
November 27, 2024
The loyalty industry is changing due to the integration of blockchain technology. According to a PYMNTS Intelligence report, “From Transaction to Transformation: Blockchain’s Loyalty Proposition,” in collaboration with Solana, the...
June 17, 2024
With older consumers — those with the most cash to burn — proving to be more loyal than their younger counterparts, brands that can win their affinity have the opportunity...
May 22, 2024
Recent announcements from some marquee names in financial services, and commercial partnerships, underscore the use of data, down to the consumer level, in crafting ever-more-relevant card-linked offers. In doing so,...
January 29, 2025
Mastercard, BMO and Porter Airlines have launched a rewards program for Canadian travelers. The new BMO VIPorter Mastercard suite is set to roll out to Canadians in spring 2025, the companies announced Wednesday (Jan. 30). “Today’s consumer demands new offerings to bring them closer to their passions, including travel,” Diane Miquelon, senior vice president for financial institutions at Mastercard, Canada, […]
October 10, 2024
Value is the key to gaining share in the quick-service restaurant (QSR) space in today’s macroeconomic environment, Domino’s executives said Thursday (Oct. 10). The pizza company gained share over the...
June 12, 2024
Blockchain firm Solana Labs has debuted Bond, a customer engagement platform for brands. “By leveraging blockchain technology, Bond enables global brands to create personalized, transparent, and engaging digital experiences that deepen customer connections...
April 04, 2024
Mastercard has added new cardholder benefits that include offers from health and wellness, travel and lifestyle brands. The new offerings include benefits for consumer cardholders and small business cardholders, the company...
