“As every banking experience has become digital, distributed, and dependent on APIs and cloud services, resilience is no longer just about infrastructure uptime— it’s about delivering a service users can trust, meeting business objectives and delivering the user experience expected expectations.

Catchpoint Field CTO Gerardo Dada joins PYMNTS to share how banks are rethinking resilience in a complex, connected environment. The conversation looks at where traditional monitoring tools fall short and how a proactive, user-centric and clous-aware approach is helping banks prevent disruptions and deliver consistently reliable customer experiences.”