Western Union, a money transfer services company, has signed a new partnership with infrastructure provider TIBCO. According to a press release, Western Union will use TIBCO’s event processing platform to better leverage its existing customer data.
“Big Data analysis of our information will increase Western Union’s productivity and support innovation by capturing the right information, at the right time, so we can act on it in a proactive manner,” David Thompson, Western Union’s CIO, said in the release.
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Western Union’s goals are to harness this information to anticipate consumer trends and improve customer engagement. The company estimates it processes 231 million consumer-to-consumer transactions and 432 million business payments annually.
Read the full press release here.
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