Eighty-four percent of consumers say they would abandon a merchant after just one failed delivery attempt. In The Digital Consumer Onboarding Tracker, Sunil Sharma, chief product and technology officer at online logistics marketplace Cargomatic, discusses how geocoding is key to streamlining last-mile delivery accuracy.
Merchants that wish to avoid lost sales and unhappy customers must have the most up-to-date information for the final steps of delivery. Inaccurate addresses, in particular, can be a huge strain, resulting in failed deliveries, inefficient operations and poor communication with customers. There are plenty...
Remote onboarding is now the rule, not the exception, and consumer attitudes toward this process are quickly solidifying into a set of experiential expectations that must be met. PYMNTS Digital Consumer Onboarding Tracker® done in collaboration with Melissa looks at ways the remote digital onboarding...
eCommerce giant Amazon was onto something when it patented one-click ordering 21 years ago. The innovation allows customers to automatically place orders, then have merchandise charged to their select payment methods and shipped to an address on file at checkout. The patent has since expired,...
Clunky address verification measures can cause consumers to abandon their carts — or worse yet, not receive their orders — costing retailers business, says Preethy Vaidyanathan, chief product officer at pizzeria-focused technology services provider Slice. In the latest Digital Consumer Onboarding Tracker, she discusses how...
Onboarding customers and easing checkout processes are key issues for eCommerce companies. Not getting this right can cost online merchants as much as $4 trillion due to cart abandonment. Requiring too much information at checkout is one of the biggest reasons why consumers lose interest...
Remote onboarding has overtaken (some might say overwhelmed) banks and merchants all year long as a deluge of faceless applicants opened accounts and cards. Financial institutions (FIs) and other issuers need more assurance than they’ve been getting, however, as cyber scams founded on false identities...
Many banks, utility companies and government agencies have been leveraging two-factor authentication (2FA) for several years. This process requires consumers to provide not only their usernames and passwords to access services, but also an additional form of verification such as a biometric identifier or a...
SMS-based communication is a valuable tool for everything from onboarding verification to customer outreach, but one that just 39 percent of merchants use today. Sam Shames, co-founder and chief operating officer of wearable technology startup Embr Labs, explains the value of using SMS services to...