Think fast: How many passwords and usernames do you actively use? Simple answer: There’s no good answer. Either it’s so few you’re an easy fraud target, or so many you can’t remember. As digital commerce ballooned during the pandemic, more people were confronted with legacy...
One of the most important parts of doing business with a new customer is verifying that that customer is who he or she claims to be and that he or she represents the company it claims to represent. While there are myriad ways to do...
Forty-nine percent of businesses face challenges when it comes to verifying the identities of new customers. That makes it one of their most-cited challenges, second only to managing a remote workforce, according to “Risk And Resilience,” a PYMNTS and TreviPay collaboration based on a survey...
While digital contact methods have grown in popularity, the telephone remains a staple of customer service contact, according to the “Consumer Authentication Experiences” report, a PYMNTS and Pindrop collaboration based on a survey of 3,797 consumers in the United States. Get the report: How to...
More than one-third of consumers are willing to use biometric methods for authentication purposes, perhaps spelling the beginning of the end for passwords. Diving deeper into the numbers, almost half of the consumers PYMNTS surveyed said they’re willing to use fingerprint scans in private and...
Identity theft is a well-established and prevalent threat, with 15 million Americans falling victim to it every year. Bad actors deploy a wide variety of tactics to steal identities, ranging from phishing to social engineering to brute-force attacks, resulting in 33% of the population experiencing ID theft at...
The CEO of Clearview AI, the New York-based facial recognition company, has told Reuters that his goal this year is to ink deals with the United States government and expand his team by one-third. Hoan Ton-That said that he will focus on closing deals with...
Fraudsters create synthetic identities to impersonate legitimate businesses and can bust out with thousands of dollars in credit before being caught. In this month’s Monetizing Digital Intent Tracker, Angie Dobbs, VP of fraud and risk at financial software company Wave, explains how behavioral analytics can...
Most consumers hold accounts of some type, and virtually every account holder eventually needs to access or alter account information. Recent PYMNTS research found that approximately 182 million adults in the United States have accounts with financial institutions (FIs), and 89% of these consumers can...