Credit unions’ mission-driven, customer-centric reputations were once enough to ensure survival, but members have spoken: Without access to cutting-edge payment options and other digital conveniences, they might take their business elsewhere. In the latest "Credit Union Tracker," BECU’s Thomas Hobbs explains how CUs can remain...
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Credit unions (CUs) weren’t the first on the block to offer the digital tools and services most prized by high-earning millennials and bridge millennials, but they’re pulling out the stops in 2022. Get the Full Story Complete the form to unlock this article and enjoy...
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Credit union (CU) members expect all elements of their CUs to be seamless and personalized, including tools for making payments, accessing financial data and managing money. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...
Saddled with technology debt from legacy systems, credit unions have been challenged to keep pace with fast-changing retail banking digital innovation, says Ent Credit Union’s Tanan Miles, who also explains why the need for A/B testing and agile alternatives has never been more important.
Credit unions (CUs) in the United States have proven resilient throughout the pandemic, continuing to modestly expand their membership base and enjoy strong popularity. Industry research shows that 24% of U.S. consumers choose CUs as their main financial institution (FI), more than community banks or...
Despite their sterling reputation for member experience and personal service, credit unions (CUs) are up against stiff competition from all corners in the digital shift, and they need to keep up. Get the Full Story Complete the form to unlock this article and enjoy unlimited...
By and large, credit unions (CUs) are weathering the pandemic well, but nimble FinTechs and resourceful big banks want those loyal CU members as their own, making digital investment and service offerings a hot priority for CUs as the world moves toward an endemic economy....
