Exclusive Series

Commerce Connected
Using Comedy To Create Connected Experiences For Consumers
June 11, 2021

Comedy, one of the most connective forms of entertainment, relies on the relationships built between performer and audience, between club and performer, between club and audience, and among audience members. Unfortunately for comedy professionals, the traditional comedy club experience — low ceilings, cramped tables packed...

Commerce Connected
Real-Time Realized: Unlocking The Connected Economy Capabilities Of Real-Time Payments
June 07, 2021

Country by country, real-time payments systems are taking shape, focusing on domestic transactions. But as Odilon Almeida, global chief executive officer at ACI Worldwide, told Karen Webster, in time, those domestic real-time schemes will link, crossing borders and forming new global financial services ecosystems. And...

QSR & Mobile
McDonald’s Taps Apprente Tech To Pilot Automated Drive-Thru Orders
June 02, 2021

McDonald’s is tapping artificial intelligence (AI) technology from Apprente — its 2019 acquisition — to launch a test pilot of automated drive-thru ordering at 10 Chicago fast food locations, CNBC reported on Wednesday (June 2). McDonald’s CEO Chris Kempczinski indicated that the technology is roughly...

Commerce Connected
Digital Pivots Help Johnson & Johnson’s Supply Chain Stay Resilient
June 02, 2021

In many ways, Johnson & Johnson was at the heart of the COVID-19 crisis. Not only was the company racing against the virus to deploy a vaccine, but it was also supplying medical facilities with critical gear and working to keep the supply of consumer...

Commerce Connected
Mall Of America On The Connected Mall’s Future
June 01, 2021

The mall and its uncertain future in the era of digital transformation has been a topic of conversation for the better part of the last five years. Is the mall dying? Does the mall have a future? Does anyone still need the mall? The questions...

Commerce Connected
Is The Physical Gym Business Model Broken?
May 26, 2021

The gym as we know it is not built for customer success – something that most consumers will readily attest to, given how few times they went to the gym after joining it. The data backs this up. In 2019 (the last “normal” year of gym...

Commerce Connected
New Hyundai EV Lets Drivers Pay On The Go
May 25, 2021

Hyundai has put a number of features into its IONIQ 5 electric vehicle, including an in-car payment system. The system will allow drivers to access in-car credit card payment capabilities through the car’s infotainment screen, according to the carmaker’s Monday (May 24) announcement, Hyundai says...

Commerce Connected
The Instacart Way To Innovating In The Connected Economy
May 24, 2021

Would you be surprised if I told you that as many U.S. consumers now order groceries online as order restaurant food online? Don’t be. According to PYMNTS’ latest national consumer study fielded earlier in May, which surveyed a representative sample of roughly 2,300 adults, 17...

Commerce Connected
Northwestern Mutual Thinks Outside The Box To Meet Consumers’ Real Financial Needs
May 21, 2021

We all know the standard financial planning tableau: The smart office containing the eminent adviser, holding the leather-bound folio of the future containing “The Plan.” The lifetime plan for financial wellness — home to the 401K, investments, etc. that will make sure the client is adequately funded...