Grocers have found themselves dealing with consumers rushing to online solutions as health concerns and product shortages drove them to seek alternatives during the COVID-19 pandemic. Data from the first week of March showed that just 11 percent of surveyed U.S. consumers were buying groceries...
Consumers who were once loyal to in-store grocery shopping are now going digital to avoid visiting stores during the pandemic. To keep these "digital shifters" loyal, grocers must replicate their in-store experience on digital channels, says John Ross, CEO of the Independent Grocers Alliance. In...
The new coronavirus had an immediate effect on the grocery industry, with many grocers putting safety measures in place to ensure both their employees and customers could interact safely in stores. A growing number of consumers in the United States simply did not take the...
Surveying more than 12,000 U.S. consumers since March, PYMNTS has assembled the most comprehensive statistical view anywhere of the coronavirus pandemic and its effects on virtually every aspect of American life. To summarize that body of research with brevity: Daily life has changed, in some...
Selling online requires diverse, comprehensive payment approaches that fit each market in which merchants wish to transact. Consumers in the U.S. tend to prefer credit cards, for example, while 71 percent of China’s eCommerce sales are conducted with digital wallets and 21 percent of online...
When it comes to appeasing cross-border shoppers, a one-size-fits-all approach can fall short. Winning over customers worldwide requires merchants to offer a secure, localized payment experience — which is no easy task, according to Kai-Uwe Mokros, payments managing directors at fashion eTailer Zalando. In our...
Crafting streamlined eCommerce checkouts for international customers requires merchants to tailor their payments experiences to the needs and preferences of each market. That means enabling customers to pay with their preferred, trusted payment methods and currencies. Achieving this can be a heavy lift for businesses,...
Consumers have the potential to grow impatient if it takes more than a single click or tap on a screen to complete a purchase when they shop online. This stands in stark contrast to how the accounts payable (AP) departments at many businesses process payments....
The numbers only begin to tell a tale — one where the ending seems far off, shrouded in mystery, and more than a bit foreboding. The jobs data show unemployment claims spiked by 70,000 to 281,000 last week … and that data does not show...