AI and ML are some of today’s most hotly discussed technologies, sparking both optimism about a future less reliant on human labor as well as fears of job loss. QSRs have ample opportunities for such technologies. Hungry customers can use sophisticated AI tools to place...
From adding new payment options to integrating loyalty and rewards, Dunkin' has taken many approaches to improve its mobile ordering program. But some of the more impactful upgrades have been powered by its use of artificial intelligence (AI), which it uses for analyzing customer data...
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Chipotle was among the first QSRs to launch mobile ordering in 2009 and recently expanded its digital offerings to include a loyalty program. But it’s seen its share of struggles with the offering, including a credential-stuffing attack that resulted in hundreds of dollars stolen from...
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Mobile order-ahead and rewards programs are immense sales drivers for Starbucks, Dunkin’ and other large coffee chains. But the resources required to offer these perks are largely out of reach for independent coffee shops. In this month's Mobile Order-Ahead Tracker, Nick and Brenden Martin, co-founders...
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