The retail digital customer experience is changing with the digital shift. There is a primary level of this experience that continues to move toward excellence, such as personalization, email optimization and the post-purchase infrastructure. There are also more subtle elements that have just recently presented...
With a need for social distancing in the coronavirus era, businesses are seeking ways to restrict traffic through appointment-based systems for physical retail. GlobalData Managing Director and Retail Analyst Neil Saunders said in an NRF blog post that the situation provides an opportunity to experiment with new ways of selling. Get the...
With the pandemic putting its business into a state of disorder, Lane Bryant and Ann Taylor owner Ascena Retail Group is reportedly in talks with lenders about a possible bankruptcy filing. A Chapter 11 filing would let the firm maintain the operation of some of...
The world of physical retail is slowly beginning its grand reopening. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...
The Kroger Family of Companies, the nation’s largest supermarket chain, and Ocado Supermarket Co., the British online grocer, have announced a joint plan to build three customer fulfillment centers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...
Brooks Brothers is in talks with banks about securing cash for a potential bankruptcy that could come within weeks, as COVID-19 has crushed sales for the 202-year-old retailer, sources told CNBC. Get the Full Story Complete the form to unlock this article and enjoy unlimited...
With the most recent COVID-19 studies from PYMNTS reinforcing the need for health and safety in the retail world, some retailers are stepping up to accommodate consumers’ concerns. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...
The numbers are in. The latest in the PYMNTS COVID-19 series that quantifies the effects of the pandemic shows not only a deepening digital shift, but an increasingly sticky one. The research shows that 35.7 percent of consumers were shopping for retail goods online as...
Terry Schalow is the executive director of the Running Industry Association (RIA). In addition to working toward its general mission of moving the sport and hobby forward, the RIA functions as a trade and advocacy group for independent running specialty stores, the huge majority of...
