The ghost kitchen industry has become a shadow of its former self. These online-only dining spaces boomed during the pandemic, but as a report Friday (April 12) by The New York Times (NYT) noted, they’ve since begun to fade. For example, the report said, commercial real...
From enhancing customer experiences to optimizing operations, embracing digital transformation is no longer just an option but an imperative for success in today’s competitive landscape. Against this backdrop, restaurant brands are leveraging digital technologies to not only adapt to evolving customer preferences but also to...
With so much consumer review information accessible on the go, the days of simply rolling the dice and taking a chance on a local restaurant appear to be fading. A recent study from PYMNTS Intelligence found that these voices matter, as nearly half (46%) of...
With consumers seeking out targeted deals and offers, restaurants can use artificial intelligence to secure customers’ loyalty. By the Numbers The PYMNTS Intelligence study “Personalized Offers Are Powerful — but Too Often Off-Base” drew from a survey of more than 2,500 U.S. consumers to understand...
While ghost kitchens have stuck around since their initial boom in the earlier stages of the pandemic, quick-service restaurant (QSR) brand Nathan’s Famous sees smaller players bowing out. Phil McCann, vice president of marketing at Nathan’s Famous, noted in an interview with PYMNTS — following...
As restaurants look to capture more of consumers’ day-to-day meal occasions, Taco Bell is going after shoppers’ grocery spending, selling meal kits in Walmart stores. The Yum Brands subsidiary announced Thursday (Jan. 4) the launch of meal kits based on its popular Crunchwrap Supreme and...
As major businesses have laid off staff, added new leadership, and otherwise restructured, Jason’s Deli sees the opportunity to pick up new catering customers when the economy recovers. In an interview with PYMNTS, Gracie Prasanson, vice president of sales at the fast-casual chain, which has 250 locations across...
When it comes to QR code menus, consumers are rarely huge fans, and this dislike is more pronounced at independent restaurants. By the Numbers According to the PYMNTS Intelligence and Paytronix study last year, “Digital Divide: Technology, Customer Service and Innovation in the Restaurant Industry,”...
With consumers bracing to reduce their spending at restaurants over the holiday season, Panera Bread is looking to drive continued sales and visits by making its beverage subscription giftable. The fast-casual chain, which has more than 2,100 locations across the U.S. and Canada, announced Tuesday...
