Proper staffing plays an important role in restaurant customer satisfaction. Though restaurants have generally become more digital, little touches of customer service — such as friendliness and waitstaff continuity — still matter to consumers. In fact, the feature restaurant customers look for most from their...
It is no secret that accelerated digital transformation in the pandemic’s wake has changed consumer preferences. As people have become more accustomed to interacting with others digitally, quick-service restaurants (QSRs) and restaurants have noted major shifts in the ways customers want to order and receive...
Today in food commerce, Instacart announces a new partner that brings the aggregator closer to competition with its restaurant delivery counterparts, and Chipotle Rewards goes live in the Great White North of Canada. Plus, Marnie Boyer, vice president of diner acquisition at Grubhub, talks about...
In the "Order To Eat Tracker," Capriotti’s Sandwich Shop’s David Bloom tells PYMNTS how he's merged marketing and ordering technology to personalize the customer experience.
When inflation runs rampant, when input costs spiral out of control, no matter the business vertical, margins suffer. And for restaurants, there is an inflationary one-two punch that’s been unavoidable. Food prices are going up, which means that it’s ever more expensive to get the...
As restaurants seek to meet consumers’ increasing expectations of omnichannel convenience, those that can bring additional dining occasions into the digital space have the opportunity to embed their offerings in more parts of consumers’ daily routines. Quick-service restaurant (QSR) sandwich chain Subway, for one, which...
As quick-service restaurants (QSRs) navigate industry changes, from labor shortages to emerging digital trends, stiff competition requires them to find ways to keep pace with their peers. By staying up-to-date on customer preferences and demands in areas such as ordering and pickup, QSRs can position...
2022 dawned with such promise for restaurants. The pandemic was ebbing from a horrific surge that marked December into January. Economies reopened fully, and consumers were ready to dine in again. For the eateries that had weathered the storm, there were fewer competitors on the...
As restaurants struggle against rising costs for ingredients and supplies, many major brands are leveraging their scale to price out competitors, unveiling new value menus to meet consumers’ increasingly pressing demand for less expensive options. Chains including major quick-service restaurant (QSR) brand Domino’s Pizza, drive-in...