As restaurants look to take their loyalty programs into the future, they are increasingly finding that earn-and-burn loyalty programs are not enough to stand out in today’s ever more competitive market. To drive engagement, McDonald’s is providing in-app concert streams, Chipotle is offering badges and...
For years, quick-service restaurants (QSRs) and fast-casual brands have bent over backward to meet consumers’ need for customization. Many chains now offer items that consumers can effectively build from scratch, with add-ons and substitutions available every step of the way. However, with the rise of...
As restaurants continue to come up against front-of-house labor challenges, many are turning towards voice commerce technologies to fill the roles once served by humans in customer-facing roles. Now, restaurants and technology providers are extending their conversational artificial intelligence (AI) efforts to the reservation-taking process....
The greatest share of U.S. restaurant consumers visit restaurants once or twice a week. Thirty-eight percent visit restaurants that often, according to “The Digital Divide,” a PYMNTS and Paytronix collaboration based on a survey of 2,391 U.S. restaurant consumers. Get the report: The Digital Divide ...
Today in food commerce, Panera Brands’ planned partnership with USHG Acquisition Corp. comes to an end, and Qdoba gets into virtual brands. Plus, a company in Singapore turns wastewater into beer. Panera Ends IPO Plans With Danny Meyer’s SPAC, Citing Souring Economy Panera Brands, the...
As restaurants continue to seek out solutions for their labor challenges, many major brands are testing robotic solutions to automate the cooking process. Fast-casual Chinese restaurant chain Panda Express, which has more than 2,300 locations around the world, is the latest to join in. The...
In the past few years, the restaurant industry has changed dramatically, and eateries that do not meet consumers’ new expectations risk falling behind. Tech and fulfillment features go a long way towards driving sales and separating top-performing restaurants from the rest of the pack. Research...
The pandemic has forced retail businesses of all types, including restaurants, to quickly adapt to a new normal defined by digital-first consumers who spend more time at home and reach for their mobile devices as the go-to way to interact with their favorite merchants. United...
Consumers, accustomed to the easy convenience of digital ordering, have come to expect frictionless payment experiences not only when purchasing from restaurants online but also when visiting their physical stores. As such, restaurants are challenged to seek out point of sale (POS) options that enable...