As restaurants’ hiring challenges persist, many brands are turning towards automated solutions to lower their labor costs, and while some consumers may think these changes detract from the dining experience, some may rethink their position as higher labor costs for restaurants lead to higher menu...
Driving digital sales is about more than just offering a range of fulfillment options and incentivizing purchases with loyalty rewards — it is also about consumers’ experience in the app itself. And one thing consumers like is speed. Restaurant Brands International, the parent company of...
After years of rushing to adopt all the digital solutions that could possibly help them compete in today’s enormously challenging restaurant industry, operators are now facing the fallout. In an interview with PYMNTS’ Karen Webster, Andrew Robbins, CEO of Software-as-a-Service (SaaS) customer experience management (CXM)...
Restaurants looking to drive loyalty adoption might want to consider adding a subscription program to attract rewards-minded customers. By the Numbers According to data from the February/March edition of PYMNTS’ Digital Divide study, “Digital Divide: Restaurant Subscribers And Loyalty Programs, created in collaboration with Paytronix, which...
As restaurants grow their digital footprint, larger chains are leveraging their name recognition to expand virtually without investing in costly new physical restaurants. Fast-casual brands Capriotti’s Sandwich Shop and its subsidiary Wing Zone, which collectively have more than 200 locations in the U.S. and 30...
As prices skyrocket, major restaurant brands must work harder to keep their customers from trading down to food-at-home options, and a way they can do so is by leveraging customers’ demand for novelty. Taco Bell, for its part, is relying on maintaining a steady stream...
Virtual restaurants have become a mainstay of the restaurant industry, but until now, given the novelty of the model, there has not been a central body to hold them accountable when it comes to issues of safety and of intellectual property. Now, to hold onto...
While many restaurants are doing everything in their power to boost their digital sales, some are staying out of the digital race altogether. By the Numbers The 2022 edition of PYMNTS’ Restaurant Readiness Index, created in collaboration with Paytronix, drew from a survey of more...
The combination of pandemic-fueled disruptions and the general rise of technology is remaking the restaurant industry. Most customers now prefer to use digital tools to order and pay at restaurants. Even the decision of where to eat is increasingly mediated by digital tools, with consumers...