Olo’s stocks plummeted last week after the company lowered its revenue outlook for the rest of the year, and founder and CEO Noah Glass said part of the problem was that restaurants were taking longer to make decisions about adding new technology. In a press...
Restaurant-based digital tech platform Toast said it saw a record increase in new location adds, as economic conditions push consumers and businesses to find new cost savings amid rising prices. According to the company’s second quarter earnings release, the 40% increase in locations pushed its...
Restaurants hoping to woo younger customers would be well-served to leverage QR codes to enable consumers to interact with menus and payment options through their own devices. By the Numbers Research from the May/June edition of PYMNTS’ Digital Divide study, “The Digital Divide: Technology, The Metaverse...
Restaurant technology providers that power consumers’ digital orders are finding that, as even operators’ tech stacks become more sophisticated, it is no longer enough to simply offer a well-made restaurant ordering product. Take, for instance, food ordering and delivery company Waitr, soon to be rebranded...
Robots are taking over pizza restaurants across the United States. Seattle-based kitchen automation company Picnic Works on Friday (Aug. 5) announced a partnership with robotic restaurant company Speedy Eats to deploy the former’s automated food preparation and production station in 5,000 restaurants within the next...
The co-founder of Whole Foods Market has plans to launch a series of vegetarian restaurants and wellness centers after retiring from the grocery chain next month. As Bloomberg reported Monday (Aug. 8), John Mackey is listed as a partner in Healthy American LLC, which is...
As restaurants’ labor challenges continue, leading brands are leveraging kiosks to drive in-store sales without the cost of face-to-face service. Shake Shack, for one, announced Thursday (Aug. 4) that the company plans to have self-service kiosks in nearly all of its locations by the end...
As restaurant customers’ interactions with brands increasingly take place in the digital world, the factors that consumers consider when deciding between eateries are shifting. To hold onto their customers’ loyalty, restaurant brands must adapt accordingly. “[The digital shift] creates an array of new challenges in...
As restaurants continue to struggle with labor challenges, many are coming up against capacity constraints during the busiest day parts while finding their staff under-utilized at off hours. In an effort to get more bang for its labor buck, New York-based fast-casual chain Shake Shack,...