As major quick-service restaurant (QSR) chains look to secure a following among younger generations, they are being forced to rewrite the playbook to meet the needs of these customers. From their different food preferences to their openness to new technologies, these consumers call upon brands...
As restaurants continue to struggle with inflation challenges, different brands are finding their own ways to handle these pressures. While some are jacking up their prices, for instance, others are swapping out menu items to feature lower-priced foods. Encinal Brands, for one, a group of...
As skyrocketing prices threaten restaurants’ growth, many are turning to digital technologies both to retain the loyalty of cost-conscious consumers and, internally, to manage pricing and labor. In fact, today, digital ordering options are ubiquitous, according to research from the latest edition of PYMNTS’ Restaurant...
Will in-person socializing at restaurants be the next major activity to get a digital makeover? PYMNTS’ data suggests that could be the case, as restaurant customers have measurable interest in the metaverse. In fact, about two-thirds of consumers would be interested in integrating the metaverse...
Table-service restaurants and quick-service restaurants (QSRs) rushed to implement digital solutions to engage and serve their customers throughout the pandemic’s unprecedented challenges. More than 50% of restaurants are now at least moderately dependent on digital channels to generate revenue, data shows. Despite restaurants’ dependence on...
As restaurants continue to come up against labor challenges, and some struggle to raise wages in the face of margin pressures from skyrocketing food prices, many brands are turning to efficiency-boosting digital technologies to make ends meet. While quick-service restaurants (QSRs) have the advantage of...
As restaurants compete for customer loyalty, their rewards programs no longer provide the competitive advantage they once offered. Instead, mobile loyalty offerings have become table stakes, and brands are now challenged to consider alternative ways to keep customers coming through their virtual or physical doors....
A DoorDash glitch on Thursday (July 7) had customers hauling in free food and beverages, up to thousands of dollars’ worth. As The New York Post reported Friday (July 8), Twitter users discovered that, for the time being, they were able to place DoorDash orders...
As customer payments power the restaurant industry, payment processing solutions power the technology that holds it all together, or at least they will if point-of-sale (POS) providers have anything to say about it. Major players in the space are competing to meet as many of...