As Presto sees declines in its on-premise technologies amid shifts in consumers’ digital dining expectations, the company is making major layoffs and reinvesting in its self-service capabilities. Specifically, the restaurant technology firm announced Friday (Nov. 17) that it is reducing its full-time workforce by approximately 17% in...
As restaurants look to boost their digital placements to draw new customers, PYMNTS Intelligence found that the most likely to be on the lookout in their day-to-day lives are middle-income consumers. By the Numbers This month’s installment of the PYMNTS Intelligence Connected Dining series, “Tracking...
As new technologies take over the restaurant industry, Remy Robotics is launching an autonomous ghost kitchen that leverages this efficiency to enter the burgeoning “fast-fine” dining category. The company recently launched its Better Days fast-fine virtual brand in the U.S., starting in New York City....
As restaurants look to target their marketing and drive customer frequency, major brands are leveraging in-store QR codes to tie all transactions, including in-store purchases, to users’ digital profiles. For instance, quick-service restaurant (QSR) giant Restaurant Brands International (RBI), which owns Burger King and Popeyes,...
The food service sector is transforming rapidly, and surviving in such a changing environment requires agile retail strategies. In the last two years, due to high inflation, restaurants have been forced to raise menu prices and cut staff and services while facing an increasingly demanding...
Toast debuted a mobile app that lets restaurateurs manage their eateries on the go. Toast Now is part of a larger product rollout by the restaurant technology company that includes upgrades to its point-of-sale (POS) system, according to a Wednesday (Nov. 1) press release. “Toast...
Major restaurant chains are adding new digital leadership in an effort to stand out in the increasingly difficult fight for customers’ omnichannel loyalty. Full-service diner chain Denny’s, which has nearly 1,600 locations, announced Friday (Oct. 13) the addition of Pankaj Patra as chief digital and...
With quick-service restaurants (QSRs) increasingly rethinking their stores with an emphasis on digital efficiency, Burger King is trying a new kiosk-focused concept that prioritizes off-premise channels. At a convention with franchisees last week, the chain debuted its “Sizzle” design, which includes digital self-service ordering kiosks...
As restaurants tap technology to weather their labor challenges, PYMNTS Intelligence suggests that consumers may be growing frustrated with the depersonalization of the experience. By the Numbers The vast majority of consumers do not believe that technology has a positive impact on their dining experiences....
