Fast-food chain White Castle is set to expand the use of artificial intelligence (AI)-powered ordering. The restaurant had already been offering that capability at some of its locations through a partnership with AI company SoundHound, but it has agreed to expand the tech to more...
Toast is looking to move beyond its roots as a restaurant point-of-sale (POS) provider. The company debuted Toast Catering & Events, a new tool integrated with its POS to help restaurants manage catering orders and plan events, according to a Wednesday (Aug. 2) press release....
Technology has become table stakes for the restaurant industry. The ongoing digitization of the consumer landscape has reached the hospitality sector, and thoughtful applications are revolutionizing the ways restaurants can attract customers and build loyalty. “Hospitality truly transcends the four walls of a restaurant,” Chandler Stroud,...
As robotics catch on throughout the restaurant industry, consumers are worried about losing the personal experience they look for in a restaurant. By the Numbers PYMNTS’ exclusive report, “Connected Dining: The Robot Will Take Your Order Now,” drew from a survey of nearly 2,000 U.S....
The generations are split when it comes to automation, virtual kitchens and other digital restaurant technology. PYMNTS’ July “Connected Dining” report found millennials and bridge millennials are more enthusiastic than any other generation about each dining innovation we asked about, including both the normal (digital...
As restaurants struggle with ongoing labor challenges, technology can help those with less experienced staff offer the kind of personalized service that many customers expect, according to new Paytronix CEO Jeff Hindman. On Tuesday (July 18), Paytronix announced that Hindman is taking over the position...
Well, that was quick — less than a month after sharing that it would add a $0.99 fee for consumers on online orders of $10 or more, restaurant point of sale (POS) provider Toast is walking it back. The company announced Wednesday (July 19) that...
At Chipotle Mexican Grill, automation is slowly taking over kitchens as part of the fast-casual giant’s efforts to boost back-of-house efficiency and mitigate labor challenges. Most recently, the brand announced a partnership with food automation company Vebu to test an avocado processing robot for guacamole,...
As casual dining restaurants look to strike the balance between service and efficiency, On the Border Mexican Grill & Cantina is tapping QR codes for customer payments, even as it has shifted away from the technology for menus. The casual dining chain announced in a Monday (July...
