As major businesses have laid off staff, added new leadership, and otherwise restructured, Jason’s Deli sees the opportunity to pick up new catering customers when the economy recovers. In an interview with PYMNTS, Gracie Prasanson, vice president of sales at the fast-casual chain, which has 250 locations across...
Worldline has introduced a new payment solution designed to embrace the restaurant industry’s digital transformation. The French payments firm’s Food Service Payments Suite is designed to be an “enhanced, seamless and secure payment experience for the food and beverage industry,” particularly for quick-service restaurants, Worldline...
Throughout 2023, more restaurants turned to kitchen automation to drive back-of-house efficiency, even as consumers have resisted the increasing automation of the industry. In October, Chipotle announced that it was working with automated food service platform Hyphen to test a “cobotic” (short for “cooperative robotics”)...
In 2024, voice automation will continue to rapidly gain traction in the restaurant industry, boosting drive-thru efficiency and better meeting consumer demand for the channel, according to White Castle’s Jamie Richardson. Richardson, vice president of marketing and public relations at the quick-service restaurant (QSR) chain,...
Autonomous restaurants are increasingly appearing throughout North America, with several new entrants into the space in the past couple of weeks alone, despite consumers’ hesitations. Fast-casual salad chain Sweetgreen opened its second automated location, featuring its “Infinite Kitchen” technology, Tuesday (Dec. 12) in Huntington Beach,...
McDonald’s is tapping Google Cloud’s generative artificial intelligence (AI) tools as restaurants increasingly integrate the technology into more parts of their business. The quick-service restaurant (QSR) giant announced Wednesday (Dec. 5) a strategic partnership with the tech provider, through which McDonald’s aims to leverage the power...
Dave & Buster’s is looking to embed mobile engagement into every part of the in-store experience, as full-service restaurants (FSRs) increasingly find ways to digitize the on-premise journey. The restaurant and entertainment chain shared on a call with analysts Tuesday (Dec. 5) discussing its third-quarter...
When it comes to QR code menus, consumers are rarely huge fans, and this dislike is more pronounced at independent restaurants. By the Numbers According to the PYMNTS Intelligence and Paytronix study last year, “Digital Divide: Technology, Customer Service and Innovation in the Restaurant Industry,”...
With consumers bracing to reduce their spending at restaurants over the holiday season, Panera Bread is looking to drive continued sales and visits by making its beverage subscription giftable. The fast-casual chain, which has more than 2,100 locations across the U.S. and Canada, announced Tuesday...