As more of consumers’ daily routines are transformed by digital technologies, the restaurant industry’s digitization is actually taking a step back, PYMNTS Intelligence reveals. By the Numbers PYMNTS Intelligence’s study “How the World Does Digital: Daily Digital Engagement Hits New Heights” drew from a survey...
As restaurants look to drive customer loyalty, PYMNTS Intelligence finds that the rise of digital ordering may be expanding restaurants’ reach beyond their immediate vicinity. By the Numbers PYMNTS Intelligence’s study “Digital Divide: Restaurant Subscribers And Loyalty Programs,” which is based on a survey of...
As the restaurant industry increasingly shifts to omnichannel, virtual restaurant platform C3 is seizing on the opportunity to drive profitability by making quick-service restaurants (QSRs) menus hew more towards a consumer-packaged goods (CPG) model than cooking from scratch. In an interview with PYMNTS, Sam Nazarian, CEO...
As restaurants look to gain a comprehensive understanding of their customers’ behavior across channels, Noodles & Company is focused on linking in-store transactions back to consumers’ digital profiles to boost its data capabilities. In an interview with PYMNTS, Stacey Pool, chief marketing officer at the...
Pizza Hut is reportedly adding late-night operating hours at thousands of locations across the United States. It’s a move that comes as the return of restaurant labor enables brands to better meet off-peak demand. The stores will now remain open until midnight or later, with...
Major restaurant chains are adding new digital leadership in an effort to stand out in the increasingly difficult fight for customers’ omnichannel loyalty. Full-service diner chain Denny’s, which has nearly 1,600 locations, announced Friday (Oct. 13) the addition of Pankaj Patra as chief digital and...
In this month’s edition of PYMNTS’ Provider Rankings of Mobile Order-Ahead Apps, there’s been plenty of movement, with Dairy Queen leapfrogging eight rankings to dominate the list. Here’s our top 10 apps for getting your grub on. The Top 5 In a giant leap, Dairy Queen...
Digital restaurant company C3 is expanding well beyond its ghost kitchen origins to brick-and-mortar locations, private jet food service, and most recently, an in-airport food hall. The food service company — founded and led by hospitality mogul Sam Nazarian, CEO of nightclub and restaurant group...
With quick-service restaurants (QSRs) increasingly rethinking their stores with an emphasis on digital efficiency, Burger King is trying a new kiosk-focused concept that prioritizes off-premise channels. At a convention with franchisees last week, the chain debuted its “Sizzle” design, which includes digital self-service ordering kiosks...