As restaurants tap technology to weather their labor challenges, PYMNTS Intelligence suggests that consumers may be growing frustrated with the depersonalization of the experience. By the Numbers The vast majority of consumers do not believe that technology has a positive impact on their dining experiences....
From robotic grills, faster blenders and drone delivery, restaurants across the globe are turning to automation to tackle rising labor costs, improve efficiency and boost revenues. Major quick-service restaurant (QSR) chains have also embraced the trend, with Chipotle announcing this week (Oct. 3) that it had...
Chipotle wants to test whether robots can prepare its burrito bowls and salads. The fast casual chain announced Tuesday (Oct. 3) it had teamed with automated food service platform Hyphen to test a “cobotic” (short for “cooperative robotics”) “digital makeline.” “Approximately 65% of all Chipotle digital orders are bowls or...
In an effort to compete with larger players in the space, small restaurants are looking to boost their eCommerce presence, PYMNTS Intelligence has found. By the Numbers Findings from the study “Main Street Health Q3 2023: Leading Payment Processors’ Satisfy SMBs, but Less Popular Providers...
From loyalty rewards redemption to order pickup to mobile downloads, restaurants are using QR codes to accomplish a wide range of their digital goals in their brick-and-mortar stores. For instance, fast-casual chain Sweetgreen is leveraging the technology to expand its loyalty program to in-store transactions,...
Chuck E. Cheese is the latest restaurant brand to make a play for consumers’ grocery spending as, across the industry, eateries look to capture more of consumers’ day-to-day food budgets. The family restaurant and entertainment chain, which has more than 550 locations, announced Thursday (Sept....
As restaurants look for ways to improve the economics of on-demand delivery, Marco’s Pizza is gearing up to test automated solutions, though it may be some time before the economics of the technology make it viable on a wider scale. The pizza chain, which has...
Many restaurants have built up their tech stacks over time and are now seeking to winnow down their digital solutions, finding themselves with a disorderly tangle of incompatible software. Take, for instance, Inspire Brands, the parent company of Arby’s, Buffalo Wild Wings, Jimmy John’s and...
This week in restaurant news, P.F. Chang’s expands its grocery presence, Perkins enters the retail coffee space, and restaurant growth is expected to outpace grocery this holiday season by a considerable margin. Asian-style casual dining chain P.F. Chang’s, which has more than 300 locations across...